Part Time - Information Officer

at  George Brown College

CLOSING: May 10, 2024
Land Acknowledgement
George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.
Equity Statement
George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

POSITION SUMMARY:

The incumbent provides general information to a high volume of prospective and current CE students related to Continuing Education courses and programs, with an emphasis on those offered at the Casa Loma Campus through in-person, telephone, mail, fax, and email inquiries. The incumbent works in a busy and challenging environment, responding to a diversity of people, issues, enquiries, and situations.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Two-year diploma from a recognized post-secondary institution in Marketing, Public Relations or equivalent.
• Minimum of three (3) years progressive experience working on a customer service team, working in an environment where diversity of peoples and situations are encountered.

SKILLS AND ATTRIBUTES:

• Demonstrated communication, collaboration, interpersonal and teamwork skills at a professional level.
• Demonstrated commitment to uphold the College’s priorities on diversity and equity.

ABOUT US:

George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

• Acts as a customer service representative providing information and customer service related to Continuing Education courses and programs to current and potential CE students through telephone, e-mail, face, and walk-in mediums.
• Liaises with CE Departments related to changes in course offerings, cancellations, postponements or any operational problems related to the flow of CE information or service to CE students.
• Refers students requiring a more in-depth level of information to administrative assistants or coordinators, or service departments such as special needs, financial aid etc.
• Maintains a database and posts weekly room schedules and resolves teacher/student problems with coordinators and room scheduler and makes necessary changes on posting board.
• Trouble shoots web registration problems and facilitates the registration process as required.
• Maintains a database of courses that have completed course evaluation surveys and preps them for delivery to the analysis company.
• Ensures the lobby kiosk computers and teacher lounge photocopiers are functional, keeps teachers lounge and lobby area stocked with supplies. Attends and participates in Information Nights, by way of tours and Q & A, set-up, and clean-up.
• Attends divisional meetings and gives feedback to departments on problems, patterns, issues, new course inquiries and general CE operational challenges for students.
• Other related duties as assigned.