Part-time Reservations Agent

at  Kilkenny River Court Hotel

We have a fantastic opportunity for a part-time Reservations Agent to join our team at the Kilkenny River Court Hotel.

ABOUT US:

The Kilkenny River Court Hotel is a premier 4-star city centre hotel and is superbly located adjacent to the main shopping areas, theatres, entertainment, tourist attractions, Kilkenny’s Medieval Mile, and Kilkenny Castle.
We are part of the Neville Hotel group, a family-owned Irish Hotel Group with four iconic hotels, with a fifth on the way. Within the group are the 4* Royal Marine Hotel in Dun Laoghaire County Dublin, the 5* Druids Glen Hotel & Golf Resort in Wicklow, the 4* Kilkenny River Court Hotel, the 4* Tower Hotel & Leisure Centre in Waterford City, and the new 4* Ravenport Resort in Wexford with is due to open in 2023.

EXPERIENCE/QUALIFICATIONS

• A friendly positive can-do-attitude.
• Must be fluent in English both written and oral.
• A minimum of 6 months reservations /reception experience in a 4* property.
• Strong customer care skills.
• Ability to organise and prioritise.
• Experience with Hotsoft Office System is desirable.
• Having knowledge of third-party websites is desirable.

• Answer in-coming calls and emails from prospective guests, corporate clients, tour operators and travel agents. Ensuring that all are dealt with in a prompt, efficient and professional manner.
• To answer the hotel telephone to the agreed company standards.
• To anticipate guests needs and ensure that the level of service provided is above and beyond guest expectation.
• To complete departmental checklist daily.
• To input all group rooming lists.
• To develop a strong working relationship with colleagues in your department and related departments.
• To convert enquiries to a sale, passing on new business leads to the Sales team.