Partner & Client Services Officer - International Team - Finnish Market

at  elipsLife AG

Join our team. Your future starts here.
Swiss Life Group is one of Europe’s leading comprehensive life, pensions and financial solutions providers.
Within the Group’s International Division and with its two business lines, Swiss Life Global Solutions offers a broad range of tailored cross-border life insurance solutions to wealthy individuals for a suitable integrated wealth planning (Global Private Wealth Solutions) and to international companies to address the benefits needs of their local and mobile employees (Global Employee Benefits Solutions).
Swiss Life Global Solutions is located in Luxembourg, Liechtenstein, Zurich and Singapore.

At Swiss Life, our purpose is to enable people to lead a self-determined life. Join us if:

• you enjoy working in a truly international and entrepreneurial environment
• you have strong business acumen and are able to think consistently from the customer’s point of view
• you are willing to work in an efficient, committed and agile manner, in the best interests of our company
• collaboration, trust and self-development are key elements for you in your future position.

You will be part of the International team. Your role will be to support and service all the Private Client business linked to the team, with primary focus on the Nordic markets (Finland and Sweden). You are to provide full support in the daily contract administration, while meeting high compliance standards and following strict processes and deadlines.

Your role:

• Being the point of contact for partner and client queries
• Follow up and response in a professional and timely manner
• Accurate and timely processing of policy transactions, servicing and query resolution during the life cycle of a policy, including document management
• Proactively support our clients, our partners and our sales team
• Analysing partners and client’s requests by applying AML and KYC procedures
• Follow up on the onboarding of new business together with our partners and sales
• Take ownership on special projects, tasks, etc. assigned to you

Your profile:

• 3+ years experience in the financial or insurance sector
• Bachelor’s degree in administration, accounting or finance or equivalent experience
• Excellent communication skills (written and verbal) English and Finnish. Swedish or any other European language is an asset
• Client service focus and solution oriented
• Highly accurate, decisive and capable of working independently
• Strong team player with excellent organisational skills
• Able to maintain positive relationships in challenging situations

Our Offer

• A varied work within a multicultural team where you can shape your career
• A company culture characterized by its agility, expert know-how, customer-centricity and collaborative mindset
• After trial period, home working is possible according to our internal rules
• An attractive remuneration package in line with your position and responsibilities, including fringe benefits such as lunch vouchers, pension scheme and additional health insurance

Please note that a criminal record extract and a copy of your diplomas will be required in case of hiring

At Swiss Life, our purpose is to enable people to lead a self-determined life. Join us if:

• you enjoy working in a truly international and entrepreneurial environment
• you have strong business acumen and are able to think consistently from the customer’s point of view
• you are willing to work in an efficient, committed and agile manner, in the best interests of our company
• collaboration, trust and self-development are key elements for you in your future position

Your role:

• Being the point of contact for partner and client queries
• Follow up and response in a professional and timely manner
• Accurate and timely processing of policy transactions, servicing and query resolution during the life cycle of a policy, including document management
• Proactively support our clients, our partners and our sales team
• Analysing partners and client’s requests by applying AML and KYC procedures
• Follow up on the onboarding of new business together with our partners and sales
• Take ownership on special projects, tasks, etc. assigned to yo