Partner Operations Program Manager, Networks

at  Stripe

WHO YOU ARE

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

MINIMUM REQUIREMENTS

• 7+ years of technical project/program management and/or business operations experience
• Experience managing external relationships
• Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders
• Strong analytical skills with excellent problem solving abilities
• Excellent interpersonal and communication skills (verbal and written)
• The willingness to travel, when necessary

PREFERRED QUALIFICATIONS

• Experience with networks, e-commerce, or payments
• Knowledge of and experience with payment technologies and ecosystem
• Basic to intermediate SQL or API knowledge
• Experience in a high growth technology company
• Ability to understand and map technical system architecture and requirements

WHAT YOU’LL DO

We are looking for an operations manager to join our team and provide operational support across a number of key financial institutions. You’ll interact with partners directly and mutually drive efforts to launch new integrations and functionality, improve operations, drive incident resolution procedures, and use metrics to track and improve performance. The role will require close coordination with product and engineering teams, as well as cross-functional stakeholders including Legal, Finance, Risk, etc., and with external partners’ senior executives.

RESPONSIBILITIES

• Build and own technical operations relationships with network partners
• Work cross-functionally with a number of Stripe teams - including Engineering, Product, Partner Development and others - to build integrations, products, support deals, and drive process enhancements
• Define SLAs and performance standards for our partners and drive efforts to implement and track commitments
• Identify inefficiencies in Stripe’s operating model and drive new solutions (including defining technical and operational requirements) to address them
• Develop and manage end-to-end project plans for new implementations, working closely with stakeholders and partners to ensure on-time delivery
• Help to define and implement metrics to measure and improve partner health
• Assist with incident resolution when needed, working closely with Engineering teams to drive partner communications and escalations