Parts Manager

at  Inchcape

JOB DESCRIPTION

The role of the Parts Manager is to control the sourcing and supply of vehicle parts to achieve parts volumes and profit objectives.

• Establish realistic and achievable targets for the department
• Take steps to manage stock inventories and authorise requisitions to the agree levels.
• Promote the Parts Department facilities and services by various means to maintain and increase sales to customers through workshop, retail and trade outlets.
• Take actions to sustain and enhance levels of customer satisfaction
• Respond promptly to any customer complaints and ensure timely and correct resolution.
• Monitor back orders daily to ensure delivery is received as quickly as possible.
• Liaise with Service Manager to ensure close co-operation for supply of parts for servicing work and special service promotions.
• Work with team to develop understanding and implementation of customer focussed environment
• Check the maintenance and condition of the parts department premises, and equipment, ensuring that these comply with established procedures and spending limits.
• Regularly review stock obsolescence programme in line with Company procedures.
• Ensure regular stock check routines are adhered to.
• Liaise with manufacturer over Parts Discrepancy Report
• Control stock checks in line with Company procedures
• Ensure efficient systems for locating parts.
• Recruit, coach and appraise team to ensure they are operating to full potential.
• Agree clear targets and ensure all team members are clear on their responsibilities
• Ensure Company HR policies are following correctly
• Develop Department’s potential through understanding of market trends and opportunities.
• Regularly review part accessory displays.
• Maintain sound and competitive pricing structures.
• Ensure that company standards are followed in relation to control of funds, remised, vehicles, and other company resources.Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation are complied with.