PASS 288 Technical Analyst - Systems & Infrastructure

at  HamiltonWentworth Catholic District School Board

Career Opportunity
PASS 288 - Technical Analyst – Systems and Infrastructure
Internal/External
Posted May 16, 2024

Schools and administrative sites within the Hamilton-Wentworth Catholic District School Board (HWCDSB) give witness to the truth that Jesus Christ is the foundation and the heart of Catholic Education and the centre of its community. Central to this vibrant and student focused system is a vision of students as uniquely created in the image of God. This commitment is expressed and realized in the Board’s Mission which is:
“In union with our Bishop, to enable all learners to realize the fullness of humanity of which our Lord Jesus Christ is the model”
Hamilton-Wentworth Catholic District School Board (HWCDSB) is committed to equity and inclusion in the recruitment and hiring of qualified staff who reflect the diversity of students and our community. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to: * First Nations, Métis and Inuit peoples, and all other Indigenous peoples; * members of groups that commonly experience discrimination due to race, ancestry, colour or place of origin; * persons with visible and/or invisible (physical and/or mental) disabilities.
Date of Appointment:
As soon as possible
Reporting to:
Chief Information Officer
Description:
Under the direction of the ICT-Cloud and Infrastructure Team Lead the Technical Analyst – Systems and Infrastructure position is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, virtual environments, and related infrastructure. As well, provides support for Azure and Office 365 Cloud services, Active Directory, networking, and security.
Key Accountabilities:

Infrastructure Systems Administration

• Administration of virtual server infrastructure (VMWare VSphere, Azure) including installation, configuration, and maintenance
• Administration and monitoring of system backups (Qorestor, VRanger, Carbonite)
• Apply system patches and upgrades on a regular basis and upgrade administrative tools and utilities.
• Monitors, measures and reports on infrastructure load, performance and security events. Identifies operational issues and contributes to their resolution.
• Provides technical expertise to enable the correct application of operational procedures.
• Contributes to the planning and implementation of infrastructure maintenance and updates. Implements agreed infrastructure changes and maintenance routines.

Active Directory and Azure AD, Networking, and Security Support

• Modify group membership to ensure secure access to resources for users.
• Maintenance of email resources such as mailboxes, distribution groups and related services
• Office 365 administration – Conditional Access Rules, MFA issues, Security settings, Exchange
• Investigates suspected security incidents
• Applies and maintains specific security controls as required by policy and risk assessments
• Network administration and support based on standard operating procedures.
• Windows Server and Active Directory services troubleshooting
• Physical installation of hardware at HWCDSB supported data centre(s)
• Technical guidance and escalated support services to ICT staff
• Deal with vendors on a regular basis to resolve technical issues.

Technical Documentation

• Prepare documentation of standard operating procedures.
• Prepare technical documentation of implemented systems.
• Maintain accurate and detailed tickets/logs to document work that has been done and work that is ongoing as a means of providing resources for work management and future troubleshooting.

Additional Requirements:

• Physical effort to install/uninstall data centre server hardware
• Cell phone is required (stipend for texting services is provided)
• May require responding to urgent matters outside of the normal work hours. As well, may require scheduling work outside of normal work hours.
• Must have own reliable transportation (This position must travel to an offsite data centre on a regular basis and be willing to transport equipment to this site in their personal vehicle -equipment to be no larger than what fits in a typical vehicle trunk).

Qualifications:

• 3 Year Advance College Computer Sciences diploma;
• 5 years’ experience in related field;
• Experience in school board environment;
• Proven interpersonal and communication skills
• Ability to work in a team environment
• Maturity in dealing with confidential information

Valued Certifications:

• Certified Information Systems Security Professional
• Azure Fundamentals
• Fortinet Certifications
• Zscaler Certifications

Location:

• St. Mary’s Catholic Education Resource Centre

209 MacNab Street North, Hamilton, ON
Salary: Professional Administrative Support Staff (PASS 6)
($66,650 - $83,234)
Last date for consideration: Thursday, May 30, 2024 @ 4:00 pm
Please include the full posting title within the subject line. The resume must include two (2) Professional References; and a Pastoral Reference Letter is preferred. It must also include an authorization to contact references provided. Thank you to all applicants who submit their application. Please note that consideration will be given to those applicants who submitted a complete package. Only those applicants eligible for an interview will be contacted.
In our efforts to ensure an inclusive, diverse and representative workforce, HWCDSB will:
value, promote and encourage the hiring of staff from under-represented communities;
value applicants’ additional experiences, lived experience, skills, backgrounds and perspectives
collect voluntary self -identification data from applicants in accordance with the Ontario Human Rights Code, HWCDSB’s Teacher Hiring Practices Administrative Procedures, and Ontario’s Anti -Racism Data Standards: Where the required skills, ability and qualifications of candidates are relatively equal, candidates who self-identify as a member of one or more under-represented groups may be selected.
The HWCDSB is also an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. We also recognize our duty to accommodate and foster a culture of inclusion. We will provide accommodations during the hiring process. If an accommodation is required, please inform the Human Resources Team or Hiring Manager in advance of any part of the process. All information received relating to a candidate’s required accommodation will be addressed confidentially.

Please refer the Job description for details