Passenger Services Officer

at  Menzies Aviation

OVERVIEW

People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.
But at the heart of our business is our people.

SAFETY, SECURITY AND COMPLIANCE:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety, security & compliance.

ROLE PURPOSE

Deliver high performance standards around all aspects of Passenger Services and customer processing, meeting the requirements of our Airlines and maintaining health and safety and overall good working practices in accordance to company policies and procedures at all times.

WHAT YOU WILL BE DOING

• Passenger check in, manual and DCS.
• Receive ticket, passport, check documents for validity and accept or reject documents.
• Accept & weigh bags, accept or reject, if reject discuss with passenger (re cost of excess baggage etc.)
• Process check-in, tag baggage, arrange seating & issue boarding passes, ensure compliance with securityrequirements.
• Customer service – assessing the needs of the customer they role will be doing
  Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.