Passengers Cars Diagnostic Technician BG/CZ/SK/PL

at  Bosch Timisoara

Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.
Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology, the opportunities of the Internet of Things and speaking over 18 foreign languages, Bosch Service Solutions Timisoara operates successfully in two fields: Business Services and Shared Services. The experts offer support in areas such as Finance, Accounting, Controlling, Purchasing and Sales Commercial. The team of professionals, also have expertise in areas such as Technical and IT, Customer Care, Production Support and other services.and#xa0;
Our responsibility goes far beyond business. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations.
Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Qualifications

• Languages: and#xa0;Bulgarian or Czech/Slovakian or Polish C1 level required
• and#xa0;English andamp; Romanianand#xa0;oral and written communication skills
• Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician, or country equivalent certificate;
• Experience and know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV;
• A team player who is 100% service solutions-focused;
• Methodical troubleshooting skills required;
• Basic knowledge of IT systems would be an advantage;
• A professional experience customer-facingand#xa0;position would be an advantage;
• Soft skills required: Customer orientation, professional communication ability, able to work well in difficult situations.

Additional Information

DEVELOPMENT :

• Bookster-and#xa0;the road to self-improvement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office (and your home).
• Training and certificationsand#xa0;-We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills training delivered by our internal training team and through other methods.
• Professional Developmentand#xa0;- Great opportunities to develop yourself within the company. Choose between different career paths: expert, project manager, or associates manager. Whether an upward or lateral move - we’ll be by your side.
• Team-buildingsand#xa0;- We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
• International Assignmentsand#xa0;- You can work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
• Diversity and multicultural mindset -and#xa0;More than 10 different nations are representedand#xa0; andand#xa0; severaland#xa0; Languages are spokenand#xa0; byand#xa0; our colleagues. Diversity Day is a special day dedicated to sharing our diverse cultural experiences;
  and#xa0;

Job Description

• Respond to all calls, emails, and common requests for technical 1st level support;
• Analyze technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels;
• Follow defined work instructions and escalation processes for all possible types of incidents;
• Track all incidents in our internal incident management system;
• Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes;
• Input for FAQ and knowledge database;
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information;
• Willingness to work in the office and/or remote according to business needs.

Job Description

• Respond to all calls, emails, and common requests for technical 1st level support;
• Analyze technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels;
• Follow defined work instructions and escalation processes for all possible types of incidents;
• Track all incidents in our internal incident management system;
• Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes;
• Input for FAQ and knowledge database;
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information;
• Willingness to work in the office and/or remote according to business needs.

Please refer the Job description for details