Pathology Systems Engineer - Band 5

at  Gloucestershire Hospitals NHS Foundation Trust

The Pathology Systems Engineer will work within the Clinical Systems Team, supporting the Pathology Disciplines with their applications, analysers, and interfaces out to external systems.
They will work as part of the team providing 24/7 cover, ensuring that the Clinical Teams have a safe, reliable, and well-managed systems to enable the best possible care for our patients.
You will support the day-to-day business continuity of Digital Systems used across the pathology disciplines. The scope of this will involve management of departmental hardware and software and testing of software enhancements and upgrades.
The post-holder will need to be adaptable and capable of using their judgment to prioritise and make decisions. They must be prepared to listen to and understand System and Quality Management issues raised by users, and successfully resolve any problems identified.
The post-holder will be expected to convey a positive, professional image, representing the Digital Team. They must demonstrate a proactive approach to meet requests for support, and exercise appropriate initiative in a high profile and busy environment and be able to demonstrate the ability to liaise effectively and confidently with people at all levels.
At the heart of our digital strategy is the launch of an Electronic Patient Record that will give our clinicians a single point of access to all clinical information, improving their experience of healthcare technology and making us one of the best places to work in the NHS. None of this can happen without a skilled and enthusiastic team of technical experts, in a wide range of specialties including infrastructure, network, security, hardware deployment and software configuration.
We are investing heavily to realise this project and offer those joining our emerging team the chance to learn new skills and develop further as our digital journey continues.
We are looking for proactive, enthusiastic and skilled people who want to use their expertise to help make a difference to patient care. For more information please get in touch with us by emailing ghn-tr.digital@nhs.net

Main Duties & Responsibilities

• Working with laboratory staff to manage and configure applications in use within the department and being a subject matter expert for the systems in use
• Working with partner organisations to ensure they can successfully access and use systems
• Install end-user systems client software as required and configure specialist hardware as required to run the service
• Create and update Standard Operating Procedures for use across the team, ensuring compliance with Quality Management System requirements
• Working with IT Staff & Medical Engineering, to provide hardware support on specialist laboratory equipment
• Management of analyser interfaces and middleware solutions, ensuring sample and result data is successfully transferred to and from the LIMS
• Supporting the ongoing development and implementation of systems through validation and testing phases, and transition into live
• Development of test plans for end-to-end solution testing
• Working with the IT & Cyber Teams to ensure that all components used within the department are secure, and following trust standards
• Log, manage and resolve helpdesk calls in a timely manner, ensuring end users are kept informed of progress and service is delivered to quality standards
• Working with technical teams and external suppliers in the resolution of tickets and issues on behalf of users, owning issues through to resolution
• To ensure systems are monitored, and alerts acted upon accordingly
• Work within defined deadlines as part of a team and on an individual basis
• Perform required administration of pathology systems, including management of reference tables, user profiles, workstation accounts, user accounts, system rights etc…
• Manage changes through multiple interconnected systems to ensure the continuity of orders and results across the connected systems
• Creation of ad-hoc reports from pathology systems as requested by the department
• Work with pathology, and contribute to the maintenance of UKAS accreditation standards
• Contribute to the development strategy and associated programme of implementation for systems used across the department
• Proposing system developments to improve workflows, operational processes and release efficiencies through system design and optimisation

• Working with laboratory staff to manage and configure applications in use within the department and being a subject matter expert for the systems in use
• Working with partner organisations to ensure they can successfully access and use systems
• Install end-user systems client software as required and configure specialist hardware as required to run the service
• Create and update Standard Operating Procedures for use across the team, ensuring compliance with Quality Management System requirements
• Working with IT Staff & Medical Engineering, to provide hardware support on specialist laboratory equipment
• Management of analyser interfaces and middleware solutions, ensuring sample and result data is successfully transferred to and from the LIMS
• Supporting the ongoing development and implementation of systems through validation and testing phases, and transition into live
• Development of test plans for end-to-end solution testing
• Working with the IT & Cyber Teams to ensure that all components used within the department are secure, and following trust standards
• Log, manage and resolve helpdesk calls in a timely manner, ensuring end users are kept informed of progress and service is delivered to quality standards
• Working with technical teams and external suppliers in the resolution of tickets and issues on behalf of users, owning issues through to resolution
• To ensure systems are monitored, and alerts acted upon accordingly
• Work within defined deadlines as part of a team and on an individual basis
• Perform required administration of pathology systems, including management of reference tables, user profiles, workstation accounts, user accounts, system rights etc…
• Manage changes through multiple interconnected systems to ensure the continuity of orders and results across the connected systems
• Creation of ad-hoc reports from pathology systems as requested by the department
• Work with pathology, and contribute to the maintenance of UKAS accreditation standards
• Contribute to the development strategy and associated programme of implementation for systems used across the department
• Proposing system developments to improve workflows, operational processes and release efficiencies through system design and optimisatio