Pathology Systems Engineer - Band 5

at  Gloucestershire Hospitals NHS Foundation Trust

Main Duties & Responsibilities - Working with laboratory staff to manage and configure applications in use within the department and being a subject matter expert for the systems in use - Working with partner organisations to ensure they can successfully access and use systems - Install end-user systems client software as required and configure specialist hardware as required to run the service - Create and update Standard Operating Procedures for use across the team, ensuring compliance with Quality Management System requirements - Working with IT Staff & Medical Engineering, to provide hardware support on specialist laboratory equipment - Management of analyser interfaces and middleware solutions, ensuring sample and result data is successfully transferred to and from the LIMS - Supporting the ongoing development and implementation of systems through validation and testing phases, and transition into live - Development of test plans for end-to-end solution testing - Working with the IT & Cyber Teams to ensure that all components used within the department are secure, and following trust standards - Log, manage and resolve helpdesk calls in a timely manner, ensuring end users are kept informed of progress and service is delivered to quality standards - Working with technical teams and external suppliers in the resolution of tickets and issues on behalf of users, owning issues through to resolution - To ensure systems are monitored, and alerts acted upon accordingly - Work within defined deadlines as part of a team and on an individual basis - Perform required administration of pathology systems, including management of reference tables, user profiles, workstation accounts, user accounts, system rights etc - Manage changes through multiple interconnected systems to ensure the continuity of orders and results across the connected systems - Creation of ad-hoc reports from pathology systems as requested by the department - Work with pathology, and contribute to the maintenance of UKAS accreditation standards - Contribute to the development strategy and associated programme of implementation for systems used across the department - Proposing system developments to improve workflows, operational processes and release efficiencies through system design and optimisatio

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