Pathway Coordinator

at  Liverpool Heart Chest Hospital NHS Foundation Trust

We are looking for an experienced, well-motivated and enthusiastic pathway coordinator to join the respiratory medicine admin team. The post holder will work within an established secretarial team who have a commitment to delivering the highest standard of patient care.
The post holder must be able to undertake all administrative duties, be well organised, able to plan their own workload, work on their own initiative and work to strict deadlines.
Previous secretarial or office experience and self motivation are essential to this role. An understanding of patient pathway management, waiting list management and RTT are all a distinct advantage.
The post holder will support the provision of the highest quality patient care through dedicated administrative support and continuous improvement.
Based in a sub-specialty administrative team, the post holder will be the point of contact for all administrative issues relating to patients’ pathway of care, tracking, and supporting them from referral to treatment and/or discharge.
To monitor Patient Tracking Lists (PTL) in order to support delivery of Referral to Treatment (RTT), and other National and Local standards. To effectively manage the Outpatient and Inpatient Waiting Lists for Divisional teams. To escalate the requirement for additional Outpatient and Inpatient sessions where necessary to the Operational Support Manager ensure National and Local targets are met.
To coordinate the audio-typing of clinical and non-clinical correspondence within the sub-specialty.
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision ‘to be the best cardiothoracic integrated healthcare organisation’.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq

EDUCATION AND TRAINING

To contribute to and agree a continuing Personal Development Plan.
To attend internal or external courses as agreed within the plan or ad hoc training and development as requested by management.
To attend on-going refresher training within their job role as legislation changes and upgrades to the PAS, EDMS or other local systems are introduced.
Ensure mandatory training including Information Governance training is maintained within compliance date arranging time with line manager to complete when required.
Participate in departmental meetings and awareness sessions as and when required.
Employees are expected to develop their IT skills necessary to support the tasks included in their post. They will, therefore be required to undertake any necessary training to support this

Management and administration of consultants/sub-specialty PTL in line with National and Local standards.
Coordination of the Consultant and Registrar activities in the sub-specialty ensuring consultants timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised.
Planning and scheduling of procedures for theatre / Cath Lab lists, according to patients’ clinical priority and length of wait.
Acting as first point of contact for the consultant and their practice.
Maintaining consultant diary, including clinical commitments, meetings, courses, etc.
Minute taking where required.
To work closely with the central booking team and diagnostics teams for outpatients and diagnostics to reduce delays in patient pathways.
Provide cross cover for other Patient Pathway Coordinators to ensure a consistent and effective administration service is maintained at all times.