Patient Administration Manager

at  Sandwell and West Birmingham NHS Trust

An opportunity has arisen within the Primary Care Communities and Therapy Directorate as a Patient Administration Manager (PAM) within Community Medicine. We have one permeant position and one 12 months Secondment post. Both post holders will be required to work full time and cross-site covering services within the directorate.
The successful candidates will manage a team of Medical Secretaries and administration staff who will be instrumental in facilitating the achievement of relevant KPIs. In addition, they will assist in ensuring that all elective/planned clinical work is planned and organised appropriately, and that the services as a whole run efficiently and effectively.
The successful candidates will be part of our management team, tasked with ensuring the smooth and efficient day to day running across the Community Medicine Specialties.
The successful candidates will lead a team of Medical Secretaries and admin staff and have responsibility for achieving national waiting time targets, as well as 2ww cancer pathway targets,. They will, as part of the wider management team, ensure the smooth running of the directorate, including ensuring that resources are used efficiently and effectively in order to match clinical demand.
We are looking for an organised, proactive, computer literate individual to join the management team of our very busy specialty. They should be able to work well under pressure, work well on their own initiative, but also work well as a team
A thorough knowledge and understanding of 18 week RTT pathways is essential for this role, as well as understanding the cancer pathway and targets. They should also have experience of validation and waiting list management. In addition, the applicant must have excellent communication skills, and the ability to prioritise their own workload in a fast paced, ever changing environment.
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

WE HAVE THREE NEWLY EMERGING STRATEGIC OBJECTIVES:

Our People – to cultivate and sustain happy, productive and engaged staff
Our Patients – to be good or outstanding in everything we do
Our Population – to work seamlessly with our partners to improve live
Please see attached job description and person specification for full details of what this role entail

Please refer the Job description for details