Patient and Carer Experience Improvement Manager, Band 6

at  Gloucestershire Hospitals NHS Foundation Trust

We have a responsibility to ensure that patient and carer experience and improvement is integral to the Trusts core business and all service development. Responsibilities include involvement in project work with clinical staff on a coaching basis, providing advice and support to stimulate cultural change within the organisation. Patient and Carer Experience Improvement Manager has the autonomy to: - Initiate patient and carer experience improvement projects which improve the experiences of those using our services. - Provide specialist advice in regards to patient and carer experience qualitative and quantitative insight and quality improvement methodologies.

• Actively consult and involve patients and carers in Trust wide service development and quality improvement projects which impact on the experiences of those using our services.Patient and Carer Experience Improvement Manager would be expected: - To lead on quality improvement projects concerning patients and carers experiences and share expertise by facilitating on patient and carer experience related quality improvement projects led by others. - To build positive relationships with colleagues and local organisations supporting those within protected characteristic groups, by actively listening to feedback about lived experience and consequently taking action to instigate change in the Trust where appropriate. - To support and Trust compliance with legislation and national guidance pertinent to Patient and Carer experience including CQC framework, NHS England patient experience framework, Patient Safety Incident Response Framework and supporting improvement activity linked to delivery of Accessible Information Standard, and Equality Delivery System. - To use professional judgement and knowledge to advise on all compliance issues relating to patient and carer experience, concerning operational management and service provision, providing specialist advice and guidance in order for the Trust to achieve objectives in an effective way.
• As the Trust quality improvement specialist for patient and carer experience, promote the importance of compliance with current legislation and the value of developing inclusive environments and services, developing policies and procedures when new or updated legislation is introduced. - To use professional knowledge and judgement to advise the Trust of potential risks (risk register) or onerous liabilities and provide reasonable solutions. - To be the Carers Lead between sections and departments to ensure compliance matters are adequately considered and risks mitigated. - To support the delivery of Personalised Care in line with national requirements.

• Actively consult and involve patients and carers in Trust wide service development and quality improvement projects which impact on the experiences of those using our services.Patient and Carer Experience Improvement Manager would be expected: - To lead on quality improvement projects concerning patients and carers experiences and share expertise by facilitating on patient and carer experience related quality improvement projects led by others. - To build positive relationships with colleagues and local organisations supporting those within protected characteristic groups, by actively listening to feedback about lived experience and consequently taking action to instigate change in the Trust where appropriate. - To support and Trust compliance with legislation and national guidance pertinent to Patient and Carer experience including CQC framework, NHS England patient experience framework, Patient Safety Incident Response Framework and supporting improvement activity linked to delivery of Accessible Information Standard, and Equality Delivery System. - To use professional judgement and knowledge to advise on all compliance issues relating to patient and carer experience, concerning operational management and service provision, providing specialist advice and guidance in order for the Trust to achieve objectives in an effective way.
• As the Trust quality improvement specialist for patient and carer experience, promote the importance of compliance with current legislation and the value of developing inclusive environments and services, developing policies and procedures when new or updated legislation is introduced. - To use professional knowledge and judgement to advise the Trust of potential risks (risk register) or onerous liabilities and provide reasonable solutions. - To be the Carers Lead between sections and departments to ensure compliance matters are adequately considered and risks mitigated. - To support the delivery of Personalised Care in line with national requirements