Patient Care Coordinator - UAEN

at  NMC Healthcare

The role of the Patient Care Coordinator is to attend patients and their relatives in the Hospital to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Hospital. Also responsible for coordinating specialty care for patients in need of external consultation as requested by the primary care physician and responsible for scheduling, tracking, referral case management and providing reports.
Commitment to Occupational Safety and Health (OSH) /Environment Safety and Health, incident reporting and risk management as required and observed

QUALIFICATIONS REQUIRED

• Any Bachelor degree preferred

EXPERIENCE

Minimum 2-4 years in a similar organization
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SKILLS & COMPETENCIES REQUIRED

• Excellent office administrative and customer service skill
• Adequate knowledge of computer applications (i.e. word, excel, power point, etc.)
• Excellent communication skills, both written and verbal
• Ability to work effectively in a team and to relate positively to other people contributing to the smooth operation of the team
• Deal with complaints in professional manner
• Strong organizational and interpersonal skills
• Highly analytic skills

LANGUAGE SKILLS

Fluent in English & Arabic (preferable

OTHER RESPONSIBILITIES

• Guide and mentor junior and new staff and encourage multi-disciplinary teamwork
• Implement hospital policies & procedures.
• Apply oneself to the job, continually upgrade oneself, and embrace the hospital’s core values.
• Care for their own and their colleagues’ health, safety and wellbeing, and awareness and contribution to the environment
• Performs any other job assigned by the reporting Manager/HOD within the scope of his/her job.