Patient Care Services Representative (LatAm)

at  Winona

ABOUT WINONA:

Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully vertically integrated business model.

REQUIREMENTS:

• Experience working in a medical-related job
• Strong customer service experience
• Willing to work on weekends with weekdays off
• Availability to work EST hours
• Working hours to be determined (based on team needs and candidate time zone)
• Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics
• Comfortable making calls with patients
• Comfortable using social media
• Excellent communication and writing skills
• Attention to detail and a good sense of judgment
• A personal computer with stable internet

ABOUT THE ROLE:

Winona is looking to hire a full-time remote Patient Care Representative. For this role, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging problems for customers for Winona.

RESPONSIBILITIES:

• Answering questions about Winona’s products and services.
• Delivering information about Winona’s offerings.
• Ensuring patient satisfaction and maintaining professional patient support.
• Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible.
• Keeping records of patient interactions, processing patient accounts, and filing documents.
• Taking the extra mile to engage with patients.