Patient Contact Centre Administrator

at  Northamptonshire Healthcare NHS Foundation Trust

The Patient Contact Centre (PCC) is responsible for the management of referrals for the MSK Physiotherapy, Diabetic & High Risk Foot (D&HRF) and Hand Therapy Services. This referral management includes the receipt, patient acknowledgement, registering and prioritising of all referrals and the booking of patient appointments across all three services.
Incorporated within the Patient Contact Centre are two other teams, the MSK Triage Hub and the First Contact Physiotherapy teams.
They will offer an efficient, helpful and friendly point of contact to patients, colleagues, hospital staff, GP practices and any other clinical and non-clinical professionals.
The post holder will ensure that referrals are registered correctly, triaged accurately and that appointments are booked within stated timescales in a professional and polite manner.
At all times they are expected to maintain and exemplary standard of patient confidentiality and ensure that all data entry is accurate at the time of entry.
The post holder will be expected to contribute to the ongoing development of the team and services, both within and outside of NHFT, by way of maintaining accurate records of referrals not received in the expected way and by participation in staff meetings and training as required.
Reporting to the PCC Manager, the Post holder will be working in a large team of skilled administrators, supporting the Senior Administrator and Manager in ensuring the effective management of patient referrals from receipt to booking of appointments for the three services we administer for and for the First Contact Physiotherapy service as required.
End to end referral management, including registering, triaging and list management
Incoming and Outgoing calls
Appointment Bookings
Appointment Cancellations
Discharging of Patients
General administration duties
NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document

Please refer the Job description for details