Patient Coordinator

at  TeamHealth

EXPERIENCE:

Not Specified

THIS IS NOT A TEMPORARY POSITION! COME GROW WITH US!

• Are you seeking a remote position? And are you able to provide a HIPAA-compliant workspace?
• Are you looking to start a new career with a reputable health care company?

JOB REQUIREMENTS

• High School Diploma or GED required. Associate’s Degree preferred
• 1+ years of customer service experience required
• 1-2 years of healthcare experience desired
• Inbound call center experience preferred
• Call Center, Medical Office/Clinic, front desk, or first point of contact in a customer service environment preferred
• Ability to type a minimum of 25 wpm
• Excellent organizational and computer skills and ability to multi-task while speaking with patients
• Excellent listening and comprehension skills to determine key information by patient
• Professional, courteous telephone voice
• Dependable, reliable and trustworthy
• Ability to defuse conversations and escalate if necessary
• Ability to handle confidential information; HIPAA experience is a plus.
• Detail Oriented – Accurately process and document information ensuring data integrity
• Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate
• Flexibility with scheduling
• Ability to receive feedback on job performance
• Bilingual Patient Coordinators must be able to converse in Spanish and document in English simultaneously
• Must be able to provide a HIPAA-compliant workspace during training and your regular shifts
• Must be able to pass a pre-employment test plus have a successful background check and reference check*(references are verified)

AccessNurse, a TeamHealth company, is looking for exceptional individuals to join our team in this non-clinical, medical support role.
The Patient Coordinator (PC) is the first point of contact with patients who are seeking medical assistance and support from their doctor. The PC builds an immediate trust with the patient as well as provides compassion and empathy using customized scripting. The PC accurately documents the patient’s needs prior to the patient speaking with a nurse.
AccessNurse has an enjoyable and supportive work environment with the resources you need for success. Come start your new career with us!