PATIENT ENGAGEMENT AND RECRUITMENT LEAD

at  BristolMyers Squibb

WORKING WITH US

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

FUNCTIONAL AREA DESCRIPTION

This individual contributor role has task-level responsibility for development and implementation of disease-specific patient engagement and recruitment strategies that focus on creating a positive site and patient experience in BMS clinical trials. Will serve as a key member of clinical trial teams, partnering with various internal and external stakeholders to support, raise awareness of and promote access to clinical trials in a variety of indications to drive and accelerate clinical trial recruitment for BMS.

POSITION SUMMARY

• Responsible for building and implementing indication/protocol level patient engagement and recruitment strategies which utilize tactics including, but not limited to, connectivity with patients/advocacy groups, enhanced digital capabilities, and/or other patient service offerings which optimize the site/patient experience and trial recruitment timelines.
• E2E accountability for clinical trial acceleration using patient recruitment strategies.
• Accountable for the implementation of selected tactics at the indication/protocol level and ensures timely delivery of creative materials, digital/media plans, and other tactics in alignment with the overall plan.
• Actively engages with indication/protocol level stakeholders within Global Development Operations (OPLs/GTMs, CTM/CTMos, and other colleagues), BI&A and the broader clinical trial team regarding recruitment timelines, tactics and site/patient insights; continuously communicates status updates to team leadership.
• Drives innovation for engagement and recruitment in clinical trials through awareness of external environment, focus on keeping patients and caregivers at the center while striving to be the site’s preferred sponsor
• Partners with enterprise colleagues (omnichannel hub, global procurement, etc.) to identify new opportunities which further enhance our engagement and/or recruitment toolkit.
• Contributes to the development of TA/indication specific digital health and innovation strategy.

DEGREE REQUIREMENTS

• Minimum of a BA or BS Degree in Legal, Life Science, Business Administration or equivalent. Advanced degree a plus.

EXPERIENCE REQUIREMENTS

• Sr. Manager: Clinical development experience of 3 to 5 years of relevant industry experience (pharma, biotech, CRO) required

KEY COMPETENCY REQUIREMENTS

• Advanced knowledge of patient engagement and recruitment strategies and approaches, ICH / GCP and regulatory guidelines/directives, understanding of drug development process and Pharma, Strong organizational, time-management, analytical and decision-making skills in order to efficiently evaluate, plan and accomplish work goals
• Excellent Computer skills - MS office suite, Sharepoint, etc. CTMS (Veeva experience preferred, knowledge of portals, databases and other Clinical Trial enabling technologies
• Proven experience in managing key internal and external stakeholders effectively by frequently soliciting input and gathering and incorporating feedback into processes as appropriate
• Effective management of cross-functional, multi-cultural teams and demonstrated ability to work and influence within a matrix structure
• Proven time management skills and ability to be flexible to meet job demands, manage multiple priorities and take on new initiatives and improvement efforts
• Demonstrates a high level of adaptability in dealing with ambiguous and complex work environment and balances multiple demands on role in a responsive and professional manner.
• Ability to sustain high levels of performance in a constantly changing environment.

• Serves as an advocate for inclusion of a focus on diverse recruitment as part of strategy development. Partners with development and operations study leaders on the diversity strategy and actively contributes to the indication/protocol-specific diversity plan.
• Partners with enterprise colleagues on the development/maintenance of strong relationships with site and patient organizations to gain insight into their clinical trial experience and better inform our development and recruitment efforts. Collaborates with these organizations around awareness of and access to clinical trials and the drug development process
• Synthesize analytic data to take action and support trial recruitment delivery. Leverage data to determine the effectiveness of tactics utilized. Communicate critical findings to leadership in a timely manner and make recommendations for ongoing efforts.
• Manage engagement and recruitment budget, balancing strategy with key deliverables and leveraging input and guidance from the broader matrix team.
• Contribute to the ongoing development, maintenance and enhancement of BMS Study Connect by seeking ways to leverage it as a communication platform to drive awareness of and access to BMS Clinical Trials.
• Other duties as assigned to support Clinical Trial recruitment.