Patient Engagement Coordinator - Women's Health

at  UPMC

UPMC MAGEE-WOMENS HOSPITAL IS SEEKING A FULL TIME PATIENT ENGAGEMENT COORDINATOR TO SUPPORT THE WOMEN’S HEALTH SERVICE LINE!

This position will work Monday through Friday. This role will support a hybrid work schedule! Hours are subject to change based on business needs.

• Provide patients with pre and postoperative instruction according to service specific guidelines. Act as liaison between patient and referring physicians.
• Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials. Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases fo
• Ensure that informed consents are signed. Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
• Work directly with department to troubleshoot procedural and operations issues.

Ensure all billing and insurance information is current and accurate. Obtain pre-certification and/or referral prior to the date of the procedure.

• Bachelor’s degree or equivalent experience in healthcare administration, business development, communication or equivalent education required.
• Three to five years experience in healthcare, marketing, customer service preferred.

Licensure, Certifications, and Clearances:

• Act 34