Patient Flow Manager

at  Central and North West London NHS Foundation Trust

We are excited here in Hillingdon to have a full time vacancy for a manger of ourThe Health Place Base of safety ( HPBoS) and also the Light house lounge which is part of the Hillingdon hospital care for patients who have mental health difficulties while in Hillingdon hospital’s Emergency Department. The HPBoS is one of the busiest in the whole of London and was opened freshly in July 2023.
We are looking for a enthusiastic manager to join our team. A mental health nurse with experience of working as part of a team , with good knowledge of the mental health act and care processes.
Managing a small team of Band 6 patient flow manager and Health Care support staff.
Providing guidance, supervision and appraisal of the team members.
Providing the day to day running of a new Health Place Base of Safety and Light House
Liaising with other service such as police and General hospital to facilitate safe transferrer of care between service.
Ensure that the teams KPI are completed and patient feedback is collected.
Monitoring complaints and compliments.
Ensuring that the suite and lounge offers quality facility for the ongoing assessment of its clients and the support of their carers.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Our teams are well established, dynamic, with a strong commitment to multidisciplinary working, service development and continued professional development. We also provide ongoing in-house training and workshops for dedicated staff, to enable discussion, reflection and education which lead to the delivery of the best care for our patient groups.
This includes an extensive portfolio of academic and clinical courses ranging from ongoing personal development through to clinical excellence and leadership skills. CNWL prides itself on its investment in staff both in terms of developing career skills but also its commitment to staff health and wellbeing.

Please refer the Job description for details