Patient Health Navigator

at  Family Health Centers of San Diego

IMPACT LIVES, IMPACT COMMUNITY

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.
Family Health Centers of San Diego is looking for a Patient Health Navigator to work under supervision, providing direct and indirect patient/client navigation services to support linkage and maintenance in care, including completion of internal and external referrals, for the assigned program(s). Duties may vary depending on specific assignment, but in addition to direct patient/client interaction, may include participation in quality improvement projects, retention efforts, or delivery of enabling services. Collaborates with a multi-disciplinary team and deals with a diverse group of customers, patients, and visitors, as well as internal contacts at all levels of the organization. May have assigned caseload of patients/clients. Engages in team approach to patient/client care.

REQUIREMENTS:

• High School diploma (or GED equivalent) required.
• 2 years of experience with health education or working in the medical/health related field preferred.
• Or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements
• Ability and means to travel as needed in a timely manner within San Diego County. DRIVER REQUIREMENTS: Requires an active Class C California driver’s license, proof of liability insurance at $100,000, on vehicle used. No more than 2 points in past 12 months; No suspensions in last 2 years for moving violations; No DUI, reckless or felony Driving within 5 years. No license revocation in 7 years.
• Specific Certifications may be required or preferred depending on assignment (i.e.: CA HIV Test Counselor, limited CPT certification for waived testing, etc.)
• Bilingual (English/Spanish) may be required depending on assignment.

• Assist in coordinating and scheduling daily visits for the Tiger team responsible for home based medical services.
• Responsible for creating Patient home visit schedules that are effective and efficient to maximize Tiger team number of home visits.
• Manages multiple patient scheduling related to cancellations and other events to ensure Tiger team maximizes daily productivity targets.
• Assists each Patient in assessing potential barriers to care and through identifying and supporting steps to overcome these barriers. •
• Gather information from Tiger team and from Patients appropriately, related to scheduling home visit appointments via phone, in person or via electronic correspondence.
• Provide helpful assistance in anticipating and responding to the needs of all Patients and family members.
• Collaborate with Patients and Tiger team in planning and decision making that result in optimal solutions.
• Manage templates for day to day Patient schedules, edits and reschedules.
• Develop, run and distribute reports to help identify Patients requiring home visits and others to measure effective and efficiency that align with Tiger team requirements.
• Coordinate Lab courier schedules with Tiger team as necessary that align with daily visit schedules.
• Verify and update Patient demographics as needed to ensure UpToDate information in EMR.
• Provide excellent customer service for Patients and Tiger team.
• Completes all required documentation and reports accurately, in a timely manner, and thoroughly in accordance with department standards.
• Work closely with medical provider to assist with completion of prior authorization and Patient Assistance Program requests.
• Serves as a liaison between internal and external customers, including patients/clients, other FHCSD service staff and other service providers, for the purpose of improving patient/client quality of care and flow.
• Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with all grant funder and patients/clients’ insurance requirements.
• Works in collaboration with all members of the healthcare and departmental program on retention, appointment completion, and identifying barriers to care (e.g., quality improvement projects, Case Reviews, etc.).
• Engages in patient/client interactions via telephone and in person to identify and meet patient/client needs, including facilitation of assisted and unassisted referrals, resources, and follow-up, depending on presenting needs.
• Assists with scheduling, organizing, and managing a patient/client’s healthcare maintenance and treatment.
• Performs general clerical tasks, as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, agenda creation and minutes, encounter reports, scheduling, and similar tasks.
• Uses discretion during all interactions to answer both routine and complicated questions, forwards issues to appropriate person. Handles confidential and routine information.
• Performs other duties as assigned.