Patient Pathway Coordinator - Ophthalmology

at  Epsom and St Helier University Hospitals NHS Trust

JOB OVERVIEW

An exciting opportunity has arisen for a dynamic and motivated coordinator to join the Ophthalmology team at St Helier Hospital in a Band 4 Patient Pathway Coordinator role.
The post holder will be IT literate and play a key role in ensuring a smooth and efficient pathway administration for patients during their journey through the service. The successful applicant will be highly motivated, proactive and well organised with a strong sense of patient/customer care. The ability to multitask, work in a team and work under pressure in a busy office environment is essential.
Candidates should have good knowledge and understanding of patient access targets and ideally have prior experience working in an administrative role.
This is a fantastic opportunity for those wanting to broaden their skills and who may be seeking to develop a career in an NHS or Healthcare setting.

MAIN DUTIES OF THE JOB

Based in the retina team within ophthalmology, the post holder will be the point of contact for all administrative and clerical issues relating to the patient’s pathway of care; tracking and supporting them from referral to treatment and /or discharge.
The post holder will be working with their team to organise appointments, diagnostic tests and surgery/ treatment dates for patients referred to Ophthalmology, working closely with clinicians and multi-disciplinary teams. The post holder will also book emergency surgery for patients attending our acute eye service. This role includes monitoring the outpatient waiting list to ensure patients. Excellent communication and organisational skills are essential in this role as well as and a strong eye for detail.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

Please see attached PPC job description for further details on this role and the person specification.