Patient Pathway Coordinator

at  Sheffield Childrens NHS Foundation Trust

Manage bookings, cancellation, and reduction of clinics according to departmental guidelines, coordinating and/or rearranging patient appointments if required and ensuring waiting times do not exceed the Trust target. Concentration and attention to detail is required for this. Adjust clinic booking as per departmental guidelines, adding or amending clinic appointment slots to maximise clinic capacity to assist in effective utilisation of clinic slots. Maintain waiting lists, monitoring patients on the list to ensure all patients are seen within the required target dates.
Monitor and feedback issues concerning utilisation of clinic capacity to achieve waiting times so that remedial action can be taken. Co-ordinate the effective utilisation of clinic slots Monitor and circulate departmental information, such as notice for cancellation of clinics Close liaison with clinicians and Operational Managers to ensure bookings are made appropriately. Plan and organise work allocation, re-allocating tasks accordingly to meet organisational requirements. Daily support to the Bookings Coordinator in ensuring appointments are booked accurately and in a timely manner.
Booking appointments in the Bookings Coordinator absence ensuring Business Continuity Exercise independent judgement and initiative based on acquired experience and knowledge when problems arise by taking appropriate action to resolve the problems or referring to the appropriate person. Establishing good levels of communication and liaison with other staff and departments to ensure the smooth running of clinics. Use of SystmOne and other local systems Check and update patient information. Make/change/cancel clinic appointments.
Responsibility for ensuring all data entered on SystmOne is accurately recorded, with particular regards to ensuring no duplicate patient bookings are made. Supporting the achievement of waiting times for patients. Collating information for monitoring and reporting of referral list, waiting times information and clinic utilisation. Inclusive Recruitment & Selection We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community.
If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net We are currently reviewing our recruitment & selection process and are looking to make our job adverts more inclusive. This will support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity and Inclusion. If you have any ideas in how we can make our recruitment & selection process more inclusive, please get in touch with Catherine Gilbert atCatherine.Gilbert7@nhs.net Trust Values The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values: Compassion leading by kindness and showing empathy, understanding and respect Accountability striving to do the right thing and owning responsibility Respect value differences, tackling inequality and fostering a culture of inclusion Excellence delivering a high-quality standard of car

Please refer the Job description for details