Patient Pathway Coordinator: Virtual Hospital Services

at  Royal Berkshire NHS Foundation Trust

Patient Pathway Coordinator for Virtual Hospital Services
This is an exciting opportunity to be involved in the expansion of the RBFT’s Virtual Hospital Services (VHS), which is at the forefront of the new specialty of ‘Virtual Medicine’.
Virtual Hospital Services care for patients, who could benefit through admission alternatives or early supported discharge, with remote and hospital at home management, in a place they call home.
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will oversee the day to day activities and flow of roles and responsibilities among the team.
The successful candidate will work directly alongside the Multi-Disciplinary Team (MDT), to safely and efficiently manage and care for acutely unwell patients remotely.
They will act as a point of contact to manage patient interactions and communications, and facilitate assessments, treatments and escalation to the appropriate member of the MDT.
You will be responsible for tracking patients across their journey and documenting referrals interactions and communication within the EPR.
Will be responsible for coordinating the distribution and delivery of pharmaceuticals, patient information and medical equipment via our logistic services.
Demonstrate high levels of compassion and be an ambassador for excellence in patient experience.
Undertake clinical audit, whilst managing patient level data through our EPR and database systems.
Support the Service Manager in the development and delivery of new pathways and practices. Deputising for them in their absence.
Provide mentorship and support to junior members of the team.
The Royal Berkshire Hospital NHS Foundation Trust (RBFT) is one of the largest district general hospital foundation trusts in the country. With a turnover of over £375m, employing over 5,000 staff and delivering care from multiple sites, we provide acute medical and surgical services to a population of 500,000 patients in Berkshire West and specialist services to a wider population of 1 million across Berkshire and its borders.
Our values are a set of guiding principles to refer to when making decisions and interacting with people and they help us to work together to continuously improve the organisation and ourselves.
Compassionate: All our relationships are based on empathy, respect, integrity and dignity. In every interaction and communication, we treat colleagues, patients and their families with care and understanding.
Aspirational: We strive to continuously improve, to be the very best that we can be - as individuals and as an organisation.
Resourceful: We live within our means. We respond to the challenges of today and tomorrow in effective, efficient, innovative and optimistic ways.
Excellent: We commit to excellence in everything that we do - placing patient safety and quality at our heart. We learn from mistakes, we do what we say we are going to do and hold ourselves and colleagues to the highest standards.
Supervise junior members of the team and ensure tasks and duties are delivered through effective allocation and distribution.
Process and log all referrals, including electronic, telephone and eRS, in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs)
Creating encounters ensuring patients are present on the relevant patient lists and uploading any relevant documents and documenting the route of referral.
Corresponding via email/EPR/telephone with GP’s, internal Departments, NHS Portal, other NHS organisations and patients directly concerning patient referrals.
Co-ordinate patients at other hospitals and organisations, where the pathway requires input from these.
Complete patient questionnaires with patients over the telephone and process according to SOP’s.
To update patient records once questionnaires have been completed and to liaise with clinicians on symptom severity and priority.
Liaise with clinical colleagues, other admin colleagues and other organisations to ensure all medical notes, referral letters; referral proforma’s and relevant records are available for triaging consultations.
Collecting any prescribed prescriptions Pharmacy for despatch to patients on the pathway.
To utilise delivery and logistic services for the safe and effective delivery of any medications and/or medical equipment.
To liaise with the logistics service for items not collected in a timely manner, updating the patients and patient record as appropriate.
Answering and fielding of phone calls, managing and escalating as necessary.
To ensure communication equipment is managed and ready for use.
To attend morning handover meetings, raising any concerns/updates.
To prepare clinic lists in order for the MDT to support the planning and role distribution.
Tracking of equipment loaned to patients

Please refer the Job description for details