Patient Service Associate

at  CENTRE FOR ADVANCED REHABILITATION CARE PTE LTD

SUMMARY

Reporting to the Centre Manager, the Patient Service Associate forms the core unit in providing support to the clinic day-to-day operations, both logistical and administrative. Responsibilities of a Patient Service Associate, but not limited to are as listed.

• To perform reception duties including answering telephone inquiries from patients and other, screen calls to determine nature and urgency of inquiry.
• Scheduling of appointments for therapy sessions.
• Registration of patients, obtaining relevant medical histories, entering, and updating of patients databases including obtaining insurance approvals as appropriate.
• Communicate information of therapy schedule to therapists.
• To ensure accuracy of all data entries into the clinic management system.
• Process billing transactions and closure of daily settlement.
• Preparation and submission of insurance claims.
• Manage and maintain inventories of supplies, as required to support day-to-day centre operations.
• Maintenance of the physical facility of the clinic.
• Ad-hoc administrative duties as assigned by the management from time to time.