Patient Service Coordinator (Medical Assistant/Front Office Role!)

at  UPMC

Are you passionate about patient care and ready to make a difference? Join our oncology team at St. Clair Hospital, where you’ll play a crucial role in providing high-quality patient care. As a Patient Service Coordinator, you’ll work closely with our Life Changers to ensure a positive patient experience. This role combines elements of both a Medical Assistant and office support. This position requires 3 years of direct patient care experience.

• Patient Care: You’ll be actively involved in the clinic, assisting patients by checking them in, rooming them, taking vital signs, and maintaining accurate charts.
• Office Support: You’ll handle administrative tasks such as answering phones, scheduling patients, and managing check-ins and check-outs.

RESPONSIBILITIES:

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.
• High School graduate or equivalent required.
• Minimum of three years of direct patient care and/or phlebotomy experience.
• Front medical office experience is highly preferred.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
• Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. Possesses excellent organizational skills.

Are you passionate about patient care and ready to make a difference? Join our oncology team at St. Clair Hospital, where you’ll play a crucial role in providing high-quality patient care. As a Patient Service Coordinator, you’ll work closely with our Life Changers to ensure a positive patient experience. This role combines elements of both a Medical Assistant and office support. This position requires 3 years of direct patient care experience.

• Patient Care: You’ll be actively involved in the clinic, assisting patients by checking them in, rooming them, taking vital signs, and maintaining accurate charts.
• Office Support: You’ll handle administrative tasks such as answering phones, scheduling patients, and managing check-ins and check-outs