Patient Service Coordinator (Medical Assistant/Front Office Role!)

at  UPMC

JOIN OUR DYNAMIC TEAM AS A PATIENT SERVICE COORDINATOR!

Are you a seasoned medical professional with a passion for patient care? Do you thrive in a fast-paced environment where no two days are the same? Look no further! Our rapidly growing practice is seeking an exceptional Patient Service Coordinator to join our Erie medical oncology team.

ABOUT US:

At the Hillman Cancer Center, we’re committed to providing top-notch oncology services to our community. As a Patient Service Coordinator, you’ll play a pivotal role in ensuring seamless patient experiences both at the front desk and in clinical settings. Our collaborative team values excellence, compassion, and innovation.

QUALIFICATIONS:

• Experience: Minimum of 3 years in direct patient care (medical assistant experience preferred).
• Skills: Excellent communication, multitasking, and problem-solving abilities.
• Passion: A genuine desire to make a positive impact on patients’ lives.
• Tech-Savvy: Comfortable with electronic health records (EHR) systems.

WHAT YOU’LL DO:

• Patient Care: You’ll be the friendly face that greets patients, schedules appointments, and assists with their needs. Your empathy and attention to detail will make a difference in their healthcare journey.
• Front Office Wizardry: From managing phone calls to handling administrative tasks, you’ll keep our office running smoothly. Your organizational skills will shine!
• Team Player: Collaborate with our talented medical professionals, nurses, and administrative staff. Your teamwork will contribute to our success.
• Growth Enthusiast: As our practice expands, you’ll be at the forefront of exciting developments. Your adaptability and enthusiasm will be rewarded.

RESPONSIBILITIES:

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact the safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors the environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customers and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.
• High School graduate or equivalent required.
• Minimum of three years of direct patient care and/or phlebotomy experience.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
• Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
• Possesses excellent organizational skills.