Patient Service Coordinator (Voice and Back Office Support)

at  Helpware

ABOUT US

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

POSITION SUMMARY:

The position involves reviewing scheduled studies, ensuring proper scheduling based on referrals, verifying paperwork, completing insurance processes, confirming clinical documentation, coordinating with staff, assisting with patient communications, and performing other necessary duties for efficient operation.

REQUIREMENTS

• Previous experience as at least 1 year
• With experience as an Patient Service Coordinator or in a similar capacity
• Knowledge of medical terminology, ICD10 and CPT coding and procedures (preferably)
• Ability to type at least 40 wpm
• The ability to multi-task consistently and work in a fast-paced environment
• Previous experience as a medical receptionist/front desk or related experience
• Proficient in English at least B1
• Excellent written and oral communication skills
• With strong attention to detail

• Review scheduled studies in advance of patient visits to ensure proper study scheduling based on referral
• Verify all required paperwork/documentation is in the system and complete insurance verification, financial clearance, and prior authorization
• Confirm completion of clinical documentation, lab results, medical form clearance, and medication cessation for exams requiring such
• Coordinate with technologists and specialists, communicating any appointment status changes or patient needs/limitations
• Assist with appointment confirmations, patient communications, and contacting referring physician offices as needed
• Coordinate VIP appointments and assist with overflow scheduling calls
• Perform other job-related duties as necessary for the efficient operation