Patient Service Representative Physician Practice

at  Franciscan Health

Pediatric Associates Of Greenwood
900 Averitt Rd Greenwood, Indiana 46143
WHAT WE NEEDA person who loves the challenge of making people smileWHO WE ARE LOOKING FORWhen people come into a doctor’s office or hospital, they need to be greeted by a competent professional with a warm personality. The kind of person who can find the answers to their questions, handle their registration pleasantly and efficiently, and send them home with a sincere goodbye. It’s not the job for everyone – but it might be just the right job for you.Do you have accurate follow through? Have you been told that you give excellent customer service? Can you work well with a team to find answers and keep things moving forward? Do you value working in a faith-filled environment? If so – keep reading because we’re looking for the best Patient Services Representatives in the area and we want you.WHAT YOU WILL DO - Provide exemplary customer service; greet and direct patients, family members, and other visitors. - Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance. - Schedule appointments and accurately enters data into scheduling system. - Register patients and enters or updates demographic and insurance information into EMR system. - Communicate with clinical staff to maintain patient flow and update waiting patients. - Collect patient payments; applies payments and adjustments to patient accounts. - Balance daily encounter forms and cash drawers. WHAT IT TAKES TO SUCCEED - Strong customer service skills - Proficient computer skills - Professional telephone etiquette - Ability to interact with others in a calm, friendly and caring manner - Active listening skills and empathy toward others - High attention to detail - Strong organizational and analytical skills - Ability to follow well-defined instructions and comply with regulations, standards and procedures - Ability to multi-task in a fast-paced environment - Ability to maintain confidentiality of sensitive information Qualifications - Required High School Diploma/GED - 1 year Customer Service Required - 1 year Healthcare Preferred

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