Patient Service Specialist

at  Dignity Health Physical Therapy

MINIMUM QUALIFICATIONS

• HS diploma or GED is required

PREFERRED EXPERIENCE

• Customer service experience required
• Knowledge of insurance verification preferred
• Healthcare, Medical, Dental office administration preferred

PHYSICAL REQUIREMENTS:

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions
  Additional Data:
  Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law

• Greets patients with exceptional customer service to create a positive patient experience
• Answers phone
• Utilize medical office software to schedule new and follow-up appointments for patients
• Insurance verifications, referrals and pre-authorizations
• Schedules patients appointments and checks them in at arrival
• Collection of co-pays
• Daily cash balancing and weekly banking deposits
• Patient intake and data entry to ensure proper billing
• Complete daily billing reports and work with central billing office (CBO)
• Communication and teamwork with clinic staff as well as all supporting departments to create an enjoyable, seamless experience
• Other duties as assigne