Patient Services Administrator - Surrey Downs H&C

at  Epsom and St Helier University Hospitals NHS Trust

APPLICANT REQUIREMENTS

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

MAIN DUTIES OF THE JOB

Provide the day to day administrative activities to support MSK and Specialist Services including patient data processing, data entry, filing, photocopying, scanning etc, as agreed and required.
Be the non-clinical point of contact for patients, carers and others utilising the service; managing any enquiries, problems or concerns when required and/or passed onto the relevant member of staff for action.
Respond to and manage unexpected events occurring within site/ front of house.
Retrieve messages from clinical team telephone answer machine, as agreed and forward to the appropriate person via a range of transmission options based upon the urgency and type of response required to the enquiry.
Ensure that mail is collected and despatched promptly.
Undertake the booking, cancellation and rebooking of appointments for MSK and Specialist Services . Checking patient basic details are correct in system and up- dating any amendments.
Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

Provide the day to day administrative activities to support at the location of Molesey Community Hospital for Specialist Services within Surrey Downs Health and Care including patient data processing, data entry, filing, photocopying, scanning etc, as agreed and required.
Be the non-clinical point of contact for patients, carers and others utilising and visiting Leatherhead Community Hospital, managing any enquiries when required and/or passed onto the relevant member of staff for action.
Respond to and manage unexpected events occurring within site/ front of house.
First point of contact for telephone calls and respond or cascade as appropriate. Forwarding messages to the appropriate person via written message process.
Undertake the booking, cancellation and rebooking of appointments for the service; checking patient basic details are correct in system and up- dating any amendments.
Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.