Patient Services Assistant Manager

at  Winona

ABOUT WINONA:

Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully vertically integrated business model.

QUALIFICATIONS:

• Bachelor’s degree in business administration, management, or related field (preferred).
• Proven experience managing a customer support team.
• Experience in Healthcare and Technology
• Strong leadership and interpersonal skills, with the ability to inspire and motivate team members.
• Ability to multitask and remain calm under pressure.
• Exceptional customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Decisiveness and attention to detail.
• Proficiency with technology, including computers, software applications, phone systems, etc.

ABOUT THE ROLE:

Winona is seeking a dynamic Full-Time Patient Services Assistant Manager based in the US or Canada. As the Patient Services Assistant Manager, you will play a pivotal role in supporting the daily operations of our Patient Services Team, ensuring top-notch customer service, and assisting in driving team performance to meet organizational objectives. You will work closely with the Patient Services Manager, assisting in managing a team of representatives and implementing strategies to enhance efficiency.