Patient Services Officer (Casual)

at  GenesisCare

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Your life’s best work!
We are looking for a professional and empathetic Medical Receptionist to support our Maitland Oncology clinic in NSW on a casual basis.
Successful applicants must be prepared to work in a fast paced and multi-skilled area of healthcare, have a strong focus on patient needs and be able to develop strong working relationships with doctors and allied health professionals.
Our centre delivers high quality cancer services including radiation therapy and chemotherapy. We currently have a casual position available in Maitland, with opportunity also to support our Lake Macquarie practice. If successful, further opportunity will be available from September 2024 where maternity leave cover will be required on a full-time basis.

More specifically, you will:

• Ensure that the centre is ready for business, booking and confirming patients’ appointments
• Maintaining the diary and ensuring that all relevant paperwork and administrative processes are completed for appointments
• Receive and organise referrals of patients & promptly take relevant action
• Ensure all systems are used effectively to administer bookings
• Promote a positive image of the company and foster good community relations
• Have a working knowledge of the range of products and services offered to patients and inform and educate patients about our products and services whenever appropriate
• Receive payments for products and services
• Maintain patient records

We’re looking for someone who has:

• Administration experience in a busy customer focussed environment, either independently or as part of a team, preferably within healthcare.
• Experience in a customer facing role, preferably with both patients and medical practitioners.
• Experience with Medicare and private health insurance payment systems, or suitable equivalent.
• Experience in working with electronic record management system, preferably in healthcare.
• Proven administrative, organisational and time management skills.
• Strong attention to detail and ability to detect errors and quickly make corrections.
• High level communication skills, and resilience under pressure.
• Strong computer literacy and ability to learn new systems.
• Clear customer service orientation.

Benefits of joining our team:

• Internal career development opportunities globally
• Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount
• The opportunity to work for one of the most influential healthcare providers
• Great work/ life balance with family friendly hours
• Purchase additional annual leave as part of our annual leave scheme
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling
• Free access to thousands of LinkedIn training courses for permanent employees
• Great team buzz in the clinic with charity days and lunches held.

About GenesisCare
We are 1,300+ highly trained healthcare professionals and support staff in Australia designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 30,000 patients annually.
People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to make a difference, join us at GenesisCare.
Covid 19 Vaccination Requirement
In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence of vaccination and comply with the requirements of the Public Health Order prior to appointment.
GenesisCare is an Equal Opportunity Employer

Please refer the Job description for details