Patient Services Officer - Sub Acute Care Unit

at  Queensland Health

The Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland. Our purpose is ‘great care every day’.
About your opportunity
Permanent full-time position available
This role delivers exceptional person-centered customer service to patients, their families and the public. The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.
This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.
The substantive hours for this role will be between 06:00am - 6:00pm Monday to Friday. At times the applicant may be required to work weekends and public holidays, to ensure support to meet patient needs.

SKILLS AND EXPERIENCE:

• Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
• High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
• Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases which includes the ability to retrieve and interpret performance information.
• Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
• Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team, establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing work environment.
• Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
• Demonstrated awareness of, and ability to actively and effectively participate in a working environment supporting contemporary human resource practices including workplace health and safety, employment equity and anti-discrimination, ethical behaviour and continuous improvement.

Generous remuneration package value up to $94,810 p.a. comprising:

• Salary range of $74,722 to $83,097 p.a. (AO3)
• Annual leave with 17.5% loading
• 12.75% employer contribution to superannuation.

Other employment benefits may include: professional development, salary sacrificing options, shift and locality allowances, employee wellness and assistance programs, and access to corporate discounts.

Requirements

• This is a Vaccine Preventable Diseases (VPD) risk role: Hepatitis A/B, Measles, Mumps, Rubella, Varicella, and Pertussis.
• Probation period may apply.
• Pre-employment checks will be conducted.

Please refer to the Role Description for further details.
Why make the change?
Our gorgeous weather promotes an active and outdoor lifestyle, where the sun shines for over 320 days of the year.
Enjoy the benefits of urban living without the nightmare of metropolitan traffic.
Appreciate the change of pace as you immerse yourself in a tropical North Queensland lifestyle.This work is licensed under a Creative Commons Attribution 3.0 Australia License

Please refer the Job description for details