Patient Services Rep

at  RWJBarnabas Health

JOB SUMMARY

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedules patient appointments, and performs routine clerical tasks. The PSR acts as a practice ambassador contributing to overall patient experience, safety, and privacy.

QUALIFICATIONS:

Required:

• High School Diploma or GED
• Relevant experience and/or training, or equivalent combination of education and experience
• Experience working managing multiple schedules, multiple phone lines and tasks
• Previous medical receptionist experience or background in general office
• Demonstrates a clear understanding of the importance of patient satisfaction and safety
• Strong oral and written communications skills
• Attention to accuracy and detail
• Able to multitask and work under pressure
• Ability to work independently and in a team environment
• Knowledge of medical terminology and electronic medical record (EMR) systems preferred
• Including weekend requirements
• Monday- Thursday 8am-7pm, Friday 8am-5pm two Saturday s a month 8am- 2pm

Preferred:

• Knowledge of medical terminology and electronic medical record (EMR) EPIC systems preferred

• Performs patient check-in and check-out functions
• Answers routine questions in person and over the telephone
• Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail
• Creates and maintains health record information, files and organizes as needed
• Coordinates with insurance providers and handles pre-authorizations and certifications