Patient Services Rep-Thoracic Surgery Services-Full Time-West Orange, NJ

at  RWJBarnabas Health

JOB SUMMARY:

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedules patient appointments, and performs routine clerical tasks. The PSR acts as a practice ambassador contributing to overall patient experience, safety, and privacy.

REQUIREMENTS/QUALIFICATIONS:

• High School Diploma or GED required
• Bilingual Preferred
• Relevant experience and/or training, or equivalent combination of education and experience
• Previous medical receptionist experience or background in general office, preferred
• Demonstrates a clear understanding of the importance of patient satisfaction and safety
• Strong oral and written communications skills
• Attention to accuracy and detail
• Able to multitask and work under pressure
• Ability to work independently and in a team environment
• Knowledge of medical terminology and electronic medical record (EMR) systems preferred

We offer a great work environment, competitive rates and excellent benefits, including:

• Medical/Dental/Vision plans
• 401 (k)
• Vacation/Personal/Holiday/Sick Time Off
• Short & Long Term Disability
• Basic Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts

RWJBarnabas Health is a

DUTIES/RESPONSIBILITIES:

• Performs patient check-in and check-out functions
• Answers routine questions in person and over the telephone
• Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail
• Creates and maintains health record information, files and organizes as needed
• Coordinates with insurance providers and handles pre-authorizations and certifications as necessary