Patient Support Representative

at  MultiCare Health Systems

YOU BELONG HERE.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.
FTE: 1.0, Shift: Day, Schedule: Monday-Frida

POSITION SUMMARY

The Patient Support Representative provides patient access and registration services using exceptional custom service, communication and people skills. The Patient Support Representative performs multiple tasks in a busy atmosphere and follows all federal and state laws regarding the Health Insurance Portability and Accountability Act (HIPAA) with special regards to patient privacy.

REQUIREMENTS

• High school or GED equivalent education
• One year of experience

• You will obtain necessary consents, signatures and documents from the patient and verify that the patient and insurance verification has been completed
• You will schedule patient appointments and collect any co-pays at the time of service
• You will identify any potential coverage issues or self-pay issues and engage the financial advocates when appropriate
• You will enter patient information and scan required documents in the computerized scheduling system
• You will monitor the order and cleanliness of the lobby and waiting areas to maintain customer safety in these areas