Patient Svcs Representative II- Pulmonary Med

at  UPMC

Job ID: 5974568146
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: Pinnacle Health Medical Services – Specialty
Department: PulmonaryMed-Hbg
Location: 4310 Londonderry Road, Harrisburg, PA
Union Position: No
Salary Range: $ 18.21-27.36 USD

QUALIFICATIONS:

• High School graduate or equivalent. Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant with a minimum of two years experience in an ambulatory care office or outpatient care facility.
• Proficiency in use of computer, keyboarding, etc. with medical terminology knowledge required.
• Accuracy and attention to detail are extremely important.
• Must possess strong organizational and communication skills and be able to work independently in a fast paced environment.
• Preferred: Experience with Electronic Medical Record (EMR), and registration/scheduling process and systems. Knowledge of Medicaid, Medicare and private insurances plans. Knowledge of insurance verification systems. Previous team leader or supervisory experienceLICENSURE, CERTIFICATIONS, AND CLEARANCES:
• Act 34

PURPOSE:

Assures a positive first impression is created for patients. Performs accurate registration and scheduling of patients and a variety of other front office duties with a focus on customer service in support of the overall operation of the clinics and specialty offices. The Senior Patient Service Representative is the patients and publics initial contact and is responsible to provide a positive, professional image. Coordinates and directs the front office staff in completion of responsibilities under supervision of the Manager. Acts as a role model for employees by demonstrating excellent customer relations and outstanding communication skills.

TELEPHONE RESPONSIBILITIES:

• Answers the telephone promptly, with a clear focus on customer service.
• Greets caller pleasantly-identify the department as well as self.
• Returns phone calls to patients as directed by providers-documents in patient record.
• Takes message from the patient for the providers.
• Transfers calls regarding medical concerns to appropriate clinical personnel.
• Ensures that all messages are given to the providers in a timely fashion.
• Accurately schedules / cancels / adjusts / reschedules appointments, with attention to all scheduling criteria and physician availability.

SECONDARY DUTIES:

• Reports acutely ill patients to the nursing staff/provider.
• Coordinates the ordering of supplies with the Office Manager.
• Scans information into the medical record.
• Opens and distributes mail.
• Completes referrals as assigned.
• Performs other duties as assigned.
• Charge Entry as needed