Pawsey Helpdesk Technician

at  CSIRO

ACKNOWLEDGEMENT OF COUNTRY

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation

• Contribute positively to stimulate and promote a team approach and develop sound working relationships with clients on a day-to-day basis as a representative of Pawsey.
• Deliver first contact remote IT support to provide both response and resolution in a timely manner to incidents or requests with a focus on quality over quantity.
• Apply known solutions to customer reported issues.
• Investigate technical issues and propose/develop/adapt/test & implement solutions.
• Identify tasks/issues that cannot be resolved and refer them to senior support staff and/or Technical Specialist Teams.
• Develop, maintain and expand individual skills which are of benefit to the services delivered by Pawsey and that contribute to the skill set of the Helpdesk Team.
  Location: Pawsey Centre – Kensington, Western Australia
  Salary: AU$70,874 to AU$90,202 plus up to 15.4% superannuation
  Tenure: Indefinite