Payment Consultant

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

JOB DESCRIPTION

The Payment Consultant will be working with U.S. Bank telesales team. You will be responsible for contacting leads in the lead queue and completed outbound calls, emails and inbound call backs. Along with helping collect documentation for the Underwriter team for account approval flow in the DIY processes. All activities will be logged into Sales Force and viable leads will be passed to the telesales team. Other responsibilities could be assigned as the need arises.

BASIC QUALIFICATIONS

• High school diploma or equivalent
• 1 Year of Call Center experience or high volume outbound calling

PREFERRED SKILLS AND EXPERIENCE

• Previous experience working in an Outbound contact center
• Proficient computer skills, especially Microsoft Office applications and SalesForce
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to resolve complex problems with minimal guidance
• Proven sales experience
• Excellent interpersonal, verbal and written communication skills
  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la