Payment & Fraud Coordinator (f/m/d)

at  Mytheresacom

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process

• Fraud check of orders and handling of all customer-related payments/refunds
• Monitoring and tracking of fraudulent orders, 2nd level support for payment-related requests
• International fraud management: identification, analysis and assessment of suspicious fraud patterns
• Chargeback/dispute handling and documentation
• Close collaboration with different departments involved in the process (e.g. Customer Care, Returns, Accounting and IT)