Payment Manager- Payment Delivery, Investigator Payment Management (IPM)

at  BeiGene

BeiGene continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.
Job Description:
About BeiGene
BeiGene is a global, science-driven biotechnology company focused on developing innovative and affordable medicines to improve treatment outcomes and access for patients worldwide. We are committed to expediting the development of our diverse pipeline of novel therapies through collaborations or our own internal capabilities, with the aspirational goal of radically improving access to medicines for billions more people by 2030. BeiGene is a global company, with 11,000 colleagues across five continents.
General Description:
The Payment Manager of Payment Delivery will undertake global portfolio activities to provide specialized support and assistance to the Investigator Contract Management (ICM) team and other Departments, as needed, which are involved in the planning, execution, tracking and management of global clinical trial payments which may be subcontracted to an external service provider or managed internally. This position requires the ability to apply critical and innovative thinking to the performance of administering accurate and timely payments to investigative sites.

Essential Functions of the job:

• Manage and oversee the work of individuals and vendors who contribute to accurate and timely clinical investigative site payments and may indirectly manage matrix teams as appropriate.
• Sets priorities for the team to ensure task completion.
• This role manages and completes complex to non-routine investigator payments processes.
• Key focus will be facilitating accurate and on time payment, investigator payment administration, Sunshine Act Compliance, and customer service to internal and external stakeholders including Global Clinical Operations (GCO) and investigative sites.
• Manages payment vendor deliverables to ensure that investigative sites are paid on time and accurately.
• Works with payment vendor to ensure that investigative sites’ payee accounts are set up within the required time limit for site payments.
• Liaise with ICM teams regarding payment terms in investigator agreements.
• Communicate with sites and clinical teams regarding payment questions or updates.
• Identify, evaluate, and manage risks by developing mitigation strategies, alternative solutions, resolve issues, action item follow up, etc., in collaboration with cross functional and/or matrix teams.
• Manage payment related process activities performed by team to support rollout and optimization of vendor payment systems, reporting tools, and internal dashboards.
• Provide excellent customer service and timely site issue resolution.
• Oversee the maintenance and update of payment tracking information in Smartsheet and/or PowerBi.
• Manage the team’s setup and maintenance of financial files throughout the course of the study including payment documentation, investigator financial files and amendments in accordance with ALCOA+C guidelines.
• Work with team to successfully reconcile all study payments on a routine basis and provide financial reports to clients, as requested.
• Develop and facilitate investigator payments training. Act as the Subject Matter Expert of Payment Delivery to business partners and stakeholders globally.
• Assess knowledge and/or quality gaps of Payment Delivery team and determine appropriate training plans and/or needs in collaboration with management team.
• Review, develop, and manage workflow and work process standards to ensure that Payment Delivery activities are following regulatory and company requirements.
• Participates in establishing IPM departmental and cross-functional policies and procedures.
• Provide site payment documentation for sponsor audits, as requested.
• Understand and follow project specific and BeiGene policies and procedures.
• Generate investigative site payment reports for project team review (if applicable).
• Liaise with GCO staff and site payment vendor regarding site payment issues.
• Assist in the development and testing of CBO systems and standard processes.
• Assist team with troubleshooting payment issues, in a timely fashion.
• Identify and work to deploy process improvements.
• Perform other duties as assigned by management.

Preferred:

• Working knowledge of clinical trial payment process and familiarity with investigator contracts, budgets, and payments; previous interaction with operational project teams and investigative sites preferred.
• Demonstrated record of accomplishment in people management.
• Public speaking - comfortable in delivering instruction to small -medium size groups.
• Strong networking abilities and an ability/willingness to work with internal and external stakeholders across the globe.
• Strong analytical skills
• Demonstrated problem-solving and critical thinking skills, attention to detail and performance of duties.
• Good organizational and time management skills
• Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills to drive achievements of objectives.
• Ability to interact on an elevated level with GCO, ICM, and other functional departments to provide insight on status of investigator site payments.
• Demonstrate a solid understanding of the regulatory implications of contracts as related to clinical research.
• Customer oriented with the ability to interact professionally with all organizational levels, across functional areas and across global regions.
• Solid understanding and knowledge of Clinical Trial Management System (CTMS).
• Strong computer skills with an ability to access and leverage technology alternatives.
• Flexible and adaptable to modern technologies and rapidly changing environment.
• Develop peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness.
• Self-motivation with the ability to work under pressure to meet deadlines.
• Works well independently and in a team environment.
• Detail and process oriented
• Positive attitude and approach

Qualification Required:
Education Required:
Bachelor’s degree from an Accredited College, and at least 5 years’ experience in finance, biotech, pharmaceuticals, or a related field in the biotech/pharmaceutical industry

Computer Skills:

• Advanced knowledge Microsoft Office - Word, Excel, Power Point and MS Outlook; Smartsheet, SharePoint, MS Teams, MS Project

Other Qualifications:

• Fluent in written and verbal English.
• Strong interpersonal skills, leadership, negotiation, analytical and problem-solving skills
• Must be highly multi-tasked and meet compressed timelines.
• Prior experience in clinical operations, finance, or grant payment position.
• Applicant must have full Australia working rights to be considered.

Travel: As needed.

What we offer to our valued employees:

• Market competitive compensation package including performance-based annual bonus scheme
• Company shares (generous welcome grant and performance-based annual equity plan!)
• Full-time working from home (with an option to work from the Sydney office, available soon)
• In-house and external learning and development opportunities
• Fantastic benefits program as per the current policy including;
• Personal health insurance reimbursement
• Home-office setup allowance
• Monthly reimbursement for home office expenses (i.e. internet, mobile..)
• Group life insurance & income protection insurance
• Wellness benefits (Employee Assistance Program)
• Paid parental leave
• Active social club
• And more as the benefit programs keep improving!

Plus you get to work with a dynamic team of collaborative, supportive, diverse and fun professionals whose mission is clear: Cancer has no borders and neither do we.
BeiGene is proud to be an Equal Opportunity Employer:
We are proud to be an equal opportunity employer and we value diversity. BeiGene does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
BeiGene Global Competencies

When we exhibit our values of Patients First, Collaborative Spirit, Bold Ingenuity and Driving Excellence, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.

• Fosters Teamwork
• Provides and Solicits Honest and Actionable Feedback
• Self-Awareness
• Acts Inclusively
• Demonstrates Initiative
• Entrepreneurial Mindset
• Continuous Learning
• Embraces Change
• Results-Oriented
• Analytical Thinking/Data Analysis
• Financial Excellence
• Communicates with Clarity

BeiGene is committed to respect and protect personal information rights of job applicants and will process job applicants’ personal information in accordance with applicable laws and regulations.
Due to BeiGene’s global operation, job applicants’ data will be stored overseas with adequate protection. Besides, job applicants’ data will be stored for no longer than is necessary to facilitate potential application for other suitable positions in BeiGene. For further details, please refer to BeiGene’s Job Applicant Privacy Policy (
https://www.beigene.com/privacy-policy).
If you voluntarily provide your personal information to us, it is deemed as you have acknowledged and consented to (if required by the applicable laws) BeiGene’s Job Applicant Privacy Policy as well as the relevant privacy terms. If you voluntarily provide the personal information of other job applicants to us, it is deemed as you have ensured that the relevant individuals have acknowledged and consented to (if required by the applicable laws) BeiGene’s Job Applicant Privacy Policy as well as the relevant privacy terms.
If you have any concern, please DO NOT provide any resume or other personal information to us

• Manage and oversee the work of individuals and vendors who contribute to accurate and timely clinical investigative site payments and may indirectly manage matrix teams as appropriate.
• Sets priorities for the team to ensure task completion.
• This role manages and completes complex to non-routine investigator payments processes.
• Key focus will be facilitating accurate and on time payment, investigator payment administration, Sunshine Act Compliance, and customer service to internal and external stakeholders including Global Clinical Operations (GCO) and investigative sites.
• Manages payment vendor deliverables to ensure that investigative sites are paid on time and accurately.
• Works with payment vendor to ensure that investigative sites’ payee accounts are set up within the required time limit for site payments.
• Liaise with ICM teams regarding payment terms in investigator agreements.
• Communicate with sites and clinical teams regarding payment questions or updates.
• Identify, evaluate, and manage risks by developing mitigation strategies, alternative solutions, resolve issues, action item follow up, etc., in collaboration with cross functional and/or matrix teams.
• Manage payment related process activities performed by team to support rollout and optimization of vendor payment systems, reporting tools, and internal dashboards.
• Provide excellent customer service and timely site issue resolution.
• Oversee the maintenance and update of payment tracking information in Smartsheet and/or PowerBi.
• Manage the team’s setup and maintenance of financial files throughout the course of the study including payment documentation, investigator financial files and amendments in accordance with ALCOA+C guidelines.
• Work with team to successfully reconcile all study payments on a routine basis and provide financial reports to clients, as requested.
• Develop and facilitate investigator payments training. Act as the Subject Matter Expert of Payment Delivery to business partners and stakeholders globally.
• Assess knowledge and/or quality gaps of Payment Delivery team and determine appropriate training plans and/or needs in collaboration with management team.
• Review, develop, and manage workflow and work process standards to ensure that Payment Delivery activities are following regulatory and company requirements.
• Participates in establishing IPM departmental and cross-functional policies and procedures.
• Provide site payment documentation for sponsor audits, as requested.
• Understand and follow project specific and BeiGene policies and procedures.
• Generate investigative site payment reports for project team review (if applicable).
• Liaise with GCO staff and site payment vendor regarding site payment issues.
• Assist in the development and testing of CBO systems and standard processes.
• Assist team with troubleshooting payment issues, in a timely fashion.
• Identify and work to deploy process improvements.
• Perform other duties as assigned by management