Payroll Coordinator

at  The Sydney Call Centre

POSITION OVERVIEW:

Job Title: Payroll Coordinator
Job Type: Full - Time, Permanent
Location: Onsite, Cape Town (US hours)

ABOUT US:

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

POSITION OVERVIEW:

We are seeking a Payroll Coordinator who will play a critical role in ensuring accurate and timely processing of payroll for employees. You will be responsible for managing payroll systems, calculating wages, and ensuring compliance with relevant laws and regulations. The role requires attention to detail, strong organizational skills, and the ability to work effectively in a fast-paced environment.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

PHYSICAL REQUIREMENTS:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

ABOUT US:

MCI (www.mci.world) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine’s List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

DISCLAIMER:

The purpose of the above job description is to provide potential candidates with a general overview of the role. It’s not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason

KEY RESPONSIBILITIES:

• Calculate wages, deductions, and withholdings, ensuring accuracy and compliance with company policies and applicable laws.
• Enter payroll data accurately into the payroll system and verify the accuracy of payroll reports before processing.
• Review and reconcile payroll transactions, including salary adjustments, bonuses, commissions, and benefits contributions
• Ensure compliance with federal, state, and local payroll tax regulations, including withholding requirements, reporting, and remittance of payroll taxes.
• Prepare and submit payroll tax returns, W-2 forms, and other required filings in a timely manner.
• Administer employee benefits programs related to payroll deductions, such as health insurance, retirement plans, and flexible spending accounts.
• Coordinate with HR and benefits providers to ensure accurate enrollment, changes, and terminations.
• Maintain and update payroll records, employee profiles, and payroll-related information in the payroll system.
• Troubleshoot system issues, resolve discrepancies, and ensure data integrity and security.
• Respond to employee inquiries regarding payroll matters, including pay discrepancies, tax withholdings, and benefit deductions.
• Provide assistance and guidance to employees on payroll-related policies, procedures, and documentation requirements.
• Assist with internal and external audits of payroll records, providing documentation and support as needed.
• Conduct periodic audits of payroll data to identify errors, discrepancies, and potential areas for improvement.
• Identify opportunities to streamline payroll processes, improve efficiency, and enhance controls.
• Collaborate with cross-functional teams, including HR, Finance, and IT, to implement process improvements and system enhancements.