Payroll Delivery Manager - Newcastle Upon Tyne/Manchester/Belfast

at  EY

THE OPPORTUNITY

We are looking for driven and ambitious Payroll Delivery professionals who are keen to develop a challenging and stimulating career. As a Payroll Delivery Manager you will be responsible for delivery of high quality and timely payroll services to a portfolio of clients ranging in size and complexity.
This is an exciting role in our fast-growing UK Payroll Operate team. Payroll is a strategic growth driver for EY and therefore has senior leadership interest and support.

SKILLS AND ATTRIBUTES FOR SUCCESS

• Solid UK Payroll technical knowledge
• Strong stakeholder management skills
• Demonstrable good project management and time management skills – balance multiple priorities by considering importance, level of urgency and other dependencies.
• A desire to take on responsibility
• Assertive and proactive approach to the delivery of client engagements
• Ability to network effectively within large organisations and build relationships with individuals and clients
• Ability to utilise research effectively and explain complex subjects in a clear manner
• Ability to build strong client relationships and committed to delivery of exceptional client service

YOUR KEY RESPONSIBILITIES

• Ultimate responsibility for the end to end payroll process for a portfolio of clients ensuring that the payrolls are processed and submitted each pay period in a timely and accurate manner
• Undertaking in-depth reviews of the work carried out by the payroll team prior to client delivery
• Advising on any technical payroll matters arising, such as termination payments, payrolling of benefits, statutory payments
• Dealing with client and team queries in relation to payroll operations and ensuring that escalation procedures are in place
• Managing team workloads and allocations
• Counselling of staff including annual and in year reviews
• Preparing client fee and budget details and ensuring the team comply with internal finance procedures
• Approving BACS files for the payment of employees
• Auto- Enrolment compliance
• Dealing with the global team to coordinate payroll offerings
• Set up and attending client meetings when required
• Developing additional services for payroll clients
• Work with the implementation teams to ensure the smooth transition of new payroll clients
• HMRC audit assistance
• Effectively identify, manage, resolve, and mitigate key risks and issues impacting the client
• delivery, and acting as a point of escalation.
• Understanding of and complying with Quality and Risk requirements for professional service firms
• Work with internal teams to ensure effective procedures are established for setup of internal and external systems, tools, and processes as part of the client transition process.
• There will be an opportunity to also be involved in pursuits if that is of interest to the candidate

TO QUALIFY FOR THE ROLE, YOU MUST HAVE

• Over 8+ years’ relevant hands-on experience in Payroll
• End-to-end Payroll knowledge and experience is a must within a high-volume payroll business (a bureau environment would be beneficial)
• Expertise in understanding payroll compliance, rules, and legislations in a multi-country environment and with up-to-date knowledge
• Knowledge and hands on experience in Statutory payments/deductions and Pension contributions and their management
• Thorough understanding of upstream and downstream processes that impact Payroll.
• Good understanding of payroll compliance including AE, RTI, Apprenticeship Levy
• Good IT skills including experience of working with excel documents
• A high level of accuracy and attention to detail
• Good workload management skills and an ability to work to deadlines
• Experience of managing a team
• Payroll qualifications e.g., Chartered Institute of Payroll Professionals (CIPP) preferred