Payroll Implementation Consultant

at  Manulife

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

JOB DESCRIPTION

Our Group Benefits business is focused on creating an experience that is easy and meaningful to our clients. Group Benefits serves the needs of Plan sponsors, members and market sources, helping make Canadians healthier and organizations stronger.
The Plan Sponsor Administration team links people, technology and expert services to simplify group benefits administration and provide a consistent, powerful member and client experience. Our team supports our Group Benefits clients, coordinating efforts to provide world class benefits administration and customer service.
If you enjoy working in a fast paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for! Plan Sponsor Administration is looking for a PAD & Payroll Specialist to join our team. The successful candidate will be a highly motivated, influential and passionate professional who is committed to building solid relationships while delivering on initiatives in a fast-paced and changing environment.

• Manage relationships with the client and the client’s payroll provider to establish a payroll feed, set up the payroll interface(s) record keeping system and confirm integrity of test files sent during implementation.
• Participate in internal and external payroll project team meetings.
• Focus on escalated payroll plans and issues that are impacting the implementation timeline and ensure they are resolved before handing off to the in-force payroll team.
• Process payrolls and serve as main payroll contact for “live” clients that have not yet transitioned to the in-force payroll administration team.
• Act in a project manager role and have ownership of in-force plan payroll provider changes.
• Attend training as required to stay current with system and product enhancements and process changes or improvements.
• Assist with procedure development and management.
• Act as the point of contact for escalated requests from both internal and external customers.
• Identify client needs, issues and perceptions and develop action plans to ensure a positive client and member experience.