Payroll Manager - SAP Specialist - EY Global Delivery Services

at  EY

The Payroll Transition Manager is centrally responsible to drive all the transition initiatives of EY GDS for the Payroll service line. The role will draw on prior experience of project management, business analysis and change management expertise to of successfully run high profile transitions large clients’ data from multiple geographies. An in-depth understanding BPO/ shared services environment and exposure to the Payroll domain is a must. The role supports the initiatives of the Global Payroll engagements.

Responsibilities

• Define standards, processes, and controls that ensure Implementation, Operations and Client level readiness for transition from implementation to operational production.
• Develop and communicate operational standards that are to be used during implementation that aid in a sustainable operational solution for our client
• Determine methods and tools for validation of implementation configurations in accordance with Operations standards.
• Develop client facing materials that orient and prepare the client for a successful understanding and execution of transition to operational production including training, tools, processes, contact lists, escalation procedures, operational performance measures, etc.
• Ensure high levels of customer satisfaction by delivering project cost, schedule and quality objectives
• Effectively identify, manage, resolve and mitigate key risks and issues impacting the project delivery.
• Work with internal teams to ensure effective procedures are established for setup of internal and external systems, tools, and processes as part of the client transition process.
• Act as an escalation point to provide input and approval for exception based service requirements.
• Define ongoing key performance measures that identify and report on client satisfaction and team performance related to transition activities.
• Continually evaluate and improve transition to service training, documentation, and procedures based on client and team member feedback.
• Assist Implementation and Operations with determining resource needs and allocations based on client solution and scope of service.
• Interview, on board, develop and grow talent that continually meets or exceeds job requirements

Functional & Technical skills

• End-to-end Payroll knowledge is a must. Thorough understanding of upstream and downstream processes that impact Payroll.
• 8+ years of experience working with SAP-payroll and module configuration.
• Should have managed multi-country Payroll transitions in a shared service environment.
• Strong in both written and verbal communications
• Highly organized with excellent customer service skills and comfortable in a client facing environment
• Proven capability to define, document and rollout procedures and processes across multiple departments and/or groups.

Qualifications & Experience

• Graduate or Post Graduate in Accounting/ Finance. MBA or Business Management skills preferred.
• An overall 10 -12 years’ experience with at least 8 years of relevant hands on experience on Human Capital or Payroll transitions for large organizations.
• PMP certification will be advantage

• Define standards, processes, and controls that ensure Implementation, Operations and Client level readiness for transition from implementation to operational production.
• Develop and communicate operational standards that are to be used during implementation that aid in a sustainable operational solution for our client
• Determine methods and tools for validation of implementation configurations in accordance with Operations standards.
• Develop client facing materials that orient and prepare the client for a successful understanding and execution of transition to operational production including training, tools, processes, contact lists, escalation procedures, operational performance measures, etc.
• Ensure high levels of customer satisfaction by delivering project cost, schedule and quality objectives
• Effectively identify, manage, resolve and mitigate key risks and issues impacting the project delivery.
• Work with internal teams to ensure effective procedures are established for setup of internal and external systems, tools, and processes as part of the client transition process.
• Act as an escalation point to provide input and approval for exception based service requirements.
• Define ongoing key performance measures that identify and report on client satisfaction and team performance related to transition activities.
• Continually evaluate and improve transition to service training, documentation, and procedures based on client and team member feedback.
• Assist Implementation and Operations with determining resource needs and allocations based on client solution and scope of service.
• Interview, on board, develop and grow talent that continually meets or exceeds job requirement