PC Field Technician (Break Fix)

at  Manpower

REQUIRED EXPERIENCE:

(PC - laptop, desktops, tablets, RPOS and workstations)
3 plus years’ experience in customer service/support role
Ability to translate technical jargon into plain language
Good general knowledge of IT hardware technical standards and technical trouble shooting processes.
Proven hardware troubleshooting experience
Excellent customer service and communication skills
Hardware repair experience
High level of windows troubleshooting experience (Win7, Win8, Win 10, Win10 mobile)
Ability to learn new products - ongoing training provided
Can do attitude
Good team player
Good organizational and time management skills
Full clean Australian driver’s license and Own car

RESPONSIBILITIES:

Provide our customers with onsite Hardware break-fix reactive support for our pc products
Perform routine maintenance and repairs on Customer equipment (hardware only) working primarily on site
Configure system hardware, software and network components when required
Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break/fix engagements.
Gather data from known resources and solve moderately complex problems.
Ability to troubleshoot hardware and software related issues
Maintain a high level of Customer satisfaction by understanding Customer needs and ensuring that they are met.
Escalate issues according to established procedures.
Follow established procedures after completing Customer call.
Learn new technologies.
Share knowledge and experience with others.
Solve well-defined and moderately complex problems using established policies and technical principles.
Identify Customer needs and evaluate opportunities to retain and increase service levels.