PC Technician- Network Admin/ Helpdesk Support

at  Acara Solutions

PC TECHNICIAN- NETWORK ADMIN/ HELPDESK SUPPORT

The PC Technician - Network Admin role is responsible to install, configure, and troubleshoot computer networks and associated assemblies. The PC Technician - Network Admin reports directly to the IT Manager.

• Day to Day IT systems production support and administration.
• Performs PC troubleshooting to isolate and diagnose common PC problems.
• Installs, upgrades and configures PC printing, directory structures, rights, security and software. Upgrades PC hardware and software components as required.
• Participates in new IT Systems implementation/development projects
• Provides users with PC technical support.

• Responds to the needs and questions of users concerning their access of resources on the network.

• Follows company procedures and practices to install and maintain hardware and software. * Ensure IT policies and procedures are being adhered to and followed.

• Train employees in the proper use of programs and packages.

• Telecom responsibilities.
• Issuing company electronics (computer / cell phones).
• Analyze new products, and upgrades.
• Ensure the IT Business Plan items are completed and deadlines are met.
• Applicable ISO9000 quality standards and procedures.
• Follows and comply with all Operational Procedures and policies as outlined in the Employee Handbook, Quality and Environment programs (i.e. IATF, ISO 14001)
• Performs all other duties as assigned.