Pension Administration - Senior Team Leader at Mercer

Milwaukee, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

114500.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Client Services, Pension Administration, MS Excel, MS Word, MS Access, MS Project, Pension-related Calculations, Business Process Creation, Project Implementation, Subject Matter Expert, Training, Development, Communication

Industry

Professional Services

Description

We are seeking a talented individual to join our Pension Administration team at Mercer. This is a remote role. You will be a pivotal member of the Client Services Leadership team and have direct influence on future developments and successful planned growth of Mercer Services. The Team Leader is responsible for overseeing the day-to-day management and development of clients and their team. We will count on you to: Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met, extensive contact with clients and Mercer consultants. Serve as a subject matter expert on the client's plans and administrative procedures; serve as the key resource for day-to-day issues. Ensure that the team delivers quality service to our clients, accuracy and time standards are consistently met; direct the team to handle plan or client specific questions; keep the team updated on client's plan and benefit regulations by testing their knowledge through training and development. Manage client business processes and identify areas for continued improvement; may support more than one client team based on project scope and complexity. What you need to have: Bachelor’s degree. 3-5 years’ experience in defined benefit administration. Strong proficiency with MS Excel and Word (proficiency in MS Access & MS Project highly preferred). Pension-related Calculations experience required. Previous experience creating business processes for project implementation. Ability to work a consistent schedule of 8:00 AM–5:00 PM CST. What makes you stand out: Excellent oral and written communication skills; ability to present complex issues/data with a high level of clarity and impact. Demonstrated previous team lead experience with a strong track record of leadership and team development; recognized as a go-to person and subject matter expert (SME) for providing expert guidance, resolving complex issues, and driving best practices within the team. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your wellbeing. Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com. The applicable base salary range for this role is $57,000 to $114,500. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Applications will be accepted until: April 30, 2026

Responsibilities

The Team Leader is responsible for overseeing the day-to-day management and development of clients and their team, ensuring high professionalism and consistent fulfillment of client and participant expectations. This includes serving as a subject matter expert, managing client business processes, and directing the team to meet quality service, accuracy, and time standards.