Pensions Administrator

at  Transport for London

Organisation - COMPENSATION AND BENEFITS
Job - Administration
Position Type - Full Time
Salary -Band 1 £27,500 + excellent benefits
Location – Southwark London
Contract Type –TfL, permanent.
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

DO YOU HAVE RECENT EXPERIENCE OF WORKING WITH FINAL SALARY PENSION SCHEMES? WE HAVE TWO OPPORTUNITIES FOR EXPERIENCED PENSIONS PROFESSIONALS TO JOIN OUR DEDICATED TEAM. YOU WILL ASSIST US WITH WORKING ON DEFINED BENEFITS ADMINISTRATION (INCLUDING PENSIONER PAYROLL).

This is an excellent opportunity for you to work with our Award-winning Team, making good use of your “final salary” expertise.

KEY ACCOUNTABILITIES

• You will carry out the calculation of benefits for members
• Checking and authorising the calculations of benefits completed by other team members
• You will ensure data held for members is accurate and current and that all documents are regularly and accurately filed
• Using available technology effectively to access relevant pensions content you will resolve customer issues
• Delivering an administrative service that supports employees and members of TfL sponsored arrangements
• Raising repeated problems or blocks to customer service
• Continuously seek to identify ways to improve, challenging current practice and suggesting a better way

SKILLS

• The ability to consistently apply pensions policies and procedures (Essential)
• Good attention to detail (Essential)
• Able to efficiently handle a high workload (Essential)
• Good Customer Service skills (Essential)
• Meticulous entry and maintenance of data (Highly desirable)
• High standards of written and verbal communication (Highly desirable)

KNOWLEDGE

• Knowledge of the principles and practice of final salary pension administration (Essential)
• Knowledge of the legal and tax law regarding Pensions (Essential)
• Pensions Fund Administration Agreement knowledge (Desirable)
• Knowledge of Trust Deed and Rules (Desirable)
• Stays ahead of external developments and standard methodology in Pensions (Desirable)
• Knowledge of the legal and tax law regarding finance (Desirable)

EXPERIENCE

• Experience of the full administrative process of working with final salary pensions schemes (Essential)
• Experience of working to effectively meet deadlines, service level agreements and key performance indicators (Highly desirable)

This role is responsible for providing support for the administration of TfL sponsored arrangements. The TfL Pension Fund provides excellent benefits to our members and their dependents. Our Pensions & Reward Team provides support for the administration of the fund arrangements, providing services to approximately 86,000 current and former employees.